Jessica Knowles

Jessica Knowles Email and Phone Number

Customer Relations Representative at American Airlines @ TaskUs
san antonio, texas, united states
Jessica Knowles's Location
Greater Phoenix Area, United States
Jessica Knowles's Contact Details

Jessica Knowles personal email

n/a
About Jessica Knowles

Jessica Knowles is a Customer Relations Representative at American Airlines at TaskUs. She possess expertise in social networking, social media, social media marketing, marketing, customer service and 4 more skills. Colleagues describe her as "I had the pleasure of working with Jessica for many years with Shutterfly and she is hands down one of the hardest working people I know. Her work ethic, positive energy, and caring personality makes her an amazing asset to any company she joins. She continues to be an inspiration and a friend to me, and all who meet her. Intelligent, funny, dependable, and a bringer of sunshine-she brings her skills and talent for creating a warm and supportive work culture with her wherever she goes!"

Jessica Knowles's Current Company Details
TaskUs

Taskus

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Customer Relations Representative at American Airlines
san antonio, texas, united states
Website:
taskus.com
Employees:
7511
Jessica Knowles Work Experience Details
  • Taskus
    Emergency Response Team
    Taskus Dec 2021 - Present
    Chandler, Arizona, United States
    Conduct thorough data analysis and research, documenting all findingsaccording to standard operating procedures and ensuring accurate andcomprehensive records.Collected and analyzed inputs from various sources to create detailedreports for key stakeholders. Updated both internal and external systemsto reflect incident status and resolution.Responded to and resolved security and emergency incidents efficiently,ensuring swift action and minimal disruption. Including answering callsand chats, resolving critical issues, and reporting on incident status.Conducted triage and retrospective analysis of events to evaluateperformance and improve response strategies.Supported process development and optimization initiatives. Createdand maintained documentation, presentations, and spreadsheets for various program management tasks and ad hoc projects.
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  • American Airlines
    Customer Relations Specialist
    American Airlines Apr 2017 - Oct 2020
    Tempe, Arizona, United States
    Investigate and evaluate customer complaints related to discrimination bygathering, reviewing, and analyzing relevant facts to ensure fair andthorough resolution.Conduct outbound calls to customers who have filed complaints to gatheradditional information and provide updates on the investigation process.Collaborate with operational departments to collect necessary informationand coordinate responses to customer discrimination complaints.Recommend and administer appropriate actions, including customercompensation, to address and resolve complaints effectively.Collaborate with various departments to resolve service failures andmaintain customer loyalty.
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  • Shutterfly
    Leadership Team
    Shutterfly May 2013 - Apr 2017
    Tempe, Arizona, United States
    Provided comprehensive customer support and escalated agentassistance via email, chat, phone, and social media, ensuring high levels ofcustomer satisfaction and resolution of complex issues.Monitored social media platforms for potential risks and complaints,escalating issues as needed using internal tools. Identified and reportedtrends and emerging risks to relevant stakeholders.Developed and led training programs for up to 40 agents, creatingengaging training materials and facilitating lessons to enhance teamperformance and knowledge.Coached a team of agents, fostering a collaborative environment and driving continuous improvement in service delivery.
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  • Revana
    Customer Loyalty Manager
    Revana Jan 2013 - Jan 2014
    Tempe, Arizona, United States
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  • Long Wong'S At The Fire House Llc
    Day Manager
    Long Wong'S At The Fire House Llc Apr 2011 - Dec 2013
    Tempe, Arizona, United States
    Opening restaurant/bar set up, event organization and social media promotion,bartender/hostess/server, customer service, cash handling, daytime management, cleaning, closing drawer/bar/restaurant, assisting in paperwork and office tasks, created fliers and worked on the graphic design team for new Menu.
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  • Japhy’S Descent (Artist)
    Manager
    Japhy’S Descent (Artist) 2012 - 2013
    Tempe, Arizona, United States
    Email venues, and other bands on behalf of potential shows. Help assist band in show andevent planning, promotion, marketing, and sales. Utilize Social Media to plan or promote any upcoming events. Assisting in creating, designing, and distributing fliers and promotional items.
  • Echocloud Productions
    Event And Tour Manager
    Echocloud Productions 2011 - 2013
    Tempe, Arizona, United States
    Helped book, coordinate, organize, and provide transportation to the EchoCloudShowcase for SXSW 2012 and 2013. Assisted in running and setting up meetings, scheduling and planning the event and set times. In communication with bands and managers about traveling accommodations, show opportunities; as well as spoke to venues and bands on behalf of the bands and Echocloud.

Jessica Knowles Skills

Social Networking Social Media Social Media Marketing Marketing Customer Service Blogging Facebook Online Marketing Microsoft Office

Jessica Knowles Education Details

Frequently Asked Questions about Jessica Knowles

What company does Jessica Knowles work for?

Jessica Knowles works for Taskus

What is Jessica Knowles's role at the current company?

Jessica Knowles's current role is Customer Relations Representative at American Airlines.

What is Jessica Knowles's email address?

Jessica Knowles's email address is jk****@****fly.com

What schools did Jessica Knowles attend?

Jessica Knowles attended Maricopa Community Colleges.

What skills is Jessica Knowles known for?

Jessica Knowles has skills like Social Networking, Social Media, Social Media Marketing, Marketing, Customer Service, Blogging, Facebook, Online Marketing, Microsoft Office.

Who are Jessica Knowles's colleagues?

Jessica Knowles's colleagues are Deepankar Grover, Jasmeet Singh Parani, Aaron Shobe, Shiela Marie Berango, Jose Raphael Mancilla, Miradel Pagcu, Frank Montecillo.

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