Jessica Dolan Email & Phone Number

Part of Columbia Hospitality-Responsible for selling corporate and social groups ranging from celebrations to team retreats, conferences, seminars and meetings to name a few. -Use customer relationship management skills to maintain and update client records, follow up on leads, and generate referrals and repeat business.-Leverage my event handling skills to work with leads on the needs of their meetings, events and group room requests.

Kirkland, Washington, United States

Part of Columbia Hospitality-Sold and planned social and corporate events for groups managing the entire event lifecycle, from initial inquiry to post-event feedback, ensuring every details is handled with care and professionalism-Built and maintained relationships with clients, local community, organizers etc. while beginning career in a new area of the country.

Disney’S Catered Events And Imagination Campus

-Exceeded guest expectations with selling and servicing experiences at our resorts and parks.-Responsible for 400+ client files annually spanning diverse demographics including Sports, Leisure, Youth and Affluent groups acting as the contact for group rooms, selling of events and servicing of events with various scopes and budget.-FY19 contributed $1.042 million in food, beverage and entertainment revenue.

Park Event Operations

-Manage and plan multiple events simultaneously through effective time management and organization.-Plan, execute and manage park wide events to increase attendance and revenue for the theme parks.-Leverage partnerships with multiple lines of business to deliver a high level of Guest service and produce quality events.-Continually seek to improve processes and event elements by contributing new ideas with futuristic thinking and challenging the status quo.-Demonstrated strong written and verbal communication skills by leading meetings and using various communication vehicles during the planning and executing of events.-Diverse property knowledge and capability of building lasting partnerships by executing and planning various events in all 4 theme parks..-Manage various budgets and produce creative ways of satisfying Guests experience and partners.-Lead and support Cast Members and peers during event operations, coaching proper procedures, and personal and professional development.

Disney University

-Facilitate Disney Traditions to newly hired Walt Disney World Cast Members and operating participants illustrating the importance of the company heritage, culture and the company's common goal.-Encourage Cast Members to realize their responsibilities in their role, creating memories for our Guests daily, and develop an understanding of how their Guest service impacts the company as a whole.-Coach Cast Members when necessary to prepare them for success and development in their areas.-Demonstrated time management by keeping to the intricate schedule.-Demonstrated team work skills and flexibility.-Performed this role simultaneously with my role at Park Event Operations.

Epcot Candlelight Processional

-Hosted performance ensembles made up of adults and students for the guest choir totaling 22,250 Guests.-Demonstrated problem solving skills and strong guest service skills while managing additional responsibilities in a busy arrival and departure setting.-Assisted with maintaining and exceeding expectations for the production and show quality.

Disney'S Youth Group Programs

-Generated new business through outbound sales techniques promoting STEP Classic, Gospel Choir Fest, Disney’s Jazz Celebration, Honors and Grad Nite selling them to over 6,000 potential ticket buyers.-Partnered with international/external departments to produce and execute STEP Classic and Gospel Choir Fest.

Espn Wide World Of Sports

-Organized and executed special and premium events, and was a liaison with internal and external partners.-Executed events efficiently within a timeline and lead Cast Members to deliver exceptional guest service and recovery.

Disney'S Fairytale Weddings

-Demonstrated strong partnership skills through engagement with multiple lines of business to provide world class Guest experiences during ceremonies and receptions.-Referenced Banquet Event Order to ensure all commitments and standards were met/exceeded.

Disney'S Youth Group Programs

-Coordinated group logistics/hosted over 200 performance ensembles for Disney’s Jazz Celebration and Festival Disney with 1,000 to 3,000 total guests per festival weekend.-Collaborated with park operations, entertainment, and catering to operate/produce events.-Supported events such as Home School Days, Y.E.S. Programs, Beauty and the Beast Royal Family 5k, Expedition Everest Challenge, Wine and Dine Half Marathon, Grad Nite and Night of Joy.

Walt Disney World

-Demonstrated strong guest service and recovery skills.-Selected to work at the Epcot International Food and Wine Festival.-Diverse knowledge of Disney's Animal Kingdom, Epcot and Magic Kingdom.

Student Entertainment Board

-Administered student organization while planning/executing 120 events with a $300,000 budget.-Served as liaison between organization, students, surrounding community and administration.-Demonstrated leadership skills managing 5 employees and the volunteer street team.-Lead and developed the hiring and training process.

Student Entertainment Board

-Managed an $18,000 budget for marketing, advertising, and public relations.-Planned and executed all internal/external marketing and communication utilizing various mediums.-Demonstrated ability to follow through, meet time lines and still produce quality goods.-Produced creative and strategic ways of building awareness of the brand.-Assisted with the management of staff, training and facilitated volunteer meetings.