Jessica Mccray Email & Phone Number

Handle day-to-day benefit plan administration, manage special projects, and resolve participantescalations. Ensures project activity is customer focused, results oriented, performance driven,and in compliance with all applicable internal and external requirements.

Virtual

Serve as a day-to-day liaison between our clients and our production teams, making sure we understand all goals, objectives and time constraints. Manage and facilitate client calls and new client administrator training. Maintain all client documentation such as Standard Operating Procedures and process related documentation. Engage in ongoing educational opportunities on product releases, updates and system functionality. Educate, discuss and collaborate with clients on relevant product updates, engaging in consultation with Client Success Leader as needed. Provide concise communication regarding new system functionality, industry news, open items, project initiatives and resolution activity. Drive continual improvement of the delivery of services from all teams, ensuring a cohesive, high quality service. Coordinate Annual Enrollment related activities and proactively engage the clients and internal teams as needed on open items. Partner with internal teams to identify and discuss trends and training needs, providing support and expertise to the Service Center team.Since 1998, Businessolver has delivered market-changing benefits administration technology supported by an intrinsic responsiveness to client needs. It creates client programs that maximize benefit program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefit selections. Founded by HR professionals, Businessolver’s unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.

Virtual

Orlando, Florida

Organize company files and create support system to decrease workload and increase productivity of account managers. Strong leader with proficiency in growing professional network, influencing decision-makers and devising strategies. Collaborative team leader offering robust background in customer relationship management.Ask appropriate open-ended questions to discover clients' needs and requirements, as well as unspoken needs.Immediately find resolutions before problems escalate.Eliminate errors in financial record-keeping through careful reporting.Introduce higher standards for customer service and increase efficiency by streamliningoperations.Ensure implementation is tailored to client needs by focusing solutions on client-specificworkflow and protocols.Identify discrepancies to devise and initiate cost-effective solutions.Strengthen client relationships through targeted solutions.

Delivery Specialist for Defined Benefits/Pension. I independently handled complex tasks such as client escalations. managed projects, coordinated with clients, third parties, and other Aon Hewitt services. I also consulted and coordinated with CS and other Shared Services. I provided coaching and development of BOAs. Documented change orders and changes to plan requirements I ensured SOPs for processing were up to date and matched requirements. Wrote and maintained queries. Properly researched and documented a system defect. I also created and implemented a High Risk Process for QDROs.

Orlando, Florida Area

I was responsible for resolving complex Defined Benefits (pension) participant issues including conducting research, analyzing plan provisions and translating provisions to the ongoing processing environment. As a BOA, I resolved system edit issues and performed some manual calculations/processes that were not automated. I also, created ad hoc reports in support of client and participant service delivery functions. In addition, I conducted system edit clean up including researching and determining reasons for errors and resolving errors which may include working directly with client or third party vendor to obtain correct data/information

Orlando, Florida Area

As a Benefits Customer Service Associate, I enrolled participants into their benefit choices, processed transactions, answered participants’ questions, resolved issues and responded to inquiries related to participants’ health, savings, retirement plans, or other human resource-related services (e.g. payroll, leaves of absence, etc.). I have been a Life Benefits Specialist, Retirement Specialist, and an On Floor Supervisor.

Oralndo, Fl

As a Service Center Specialist, I took calls for Public Works, Traffic Engineering, Animal Services, Code Enforcement and Zoning. I also wrote reports and dispatched the reports according to call type. Answered general questions about Orange County Government. I was selected as the first Employee of the Quarter. Worked with ISS in creating a new software application to be used by the call center. Certified through FEMA as an emergency responder. A part of various committees, also have trained new hires. Formatted Excel files for Quality Assurance reporting. Used Mapping programs daily, such as INFOMAP and GEO911, and GIS, to locate parcel IDs, addresses, zoning, and jurisdiction.

Bachelor Of Business Administration - Bba, Business Information Management

Certification, Financial Operations Specialist

Associate'S Degree, Business Administration And Management, General

Human Resources Management/Personnel Administration, General