· Gather, analyze, and interpret all client provided PPP Origination and Forgiveness loan documentation· Organize, title, and save documentation in a consistent & precise manner to upload for SBA Processors to review· Maintain tracking of loan reviews and Request for Production of Documents (RFP) to ensure all deadlines are met and not surpassed · 152 Loan Reviews and RFP’s assigned and satisfied for time in position during 2021· Update eTran system for failed submissions, and resubmit loan forgiveness applications· 126 Failed Submissions assigned and satisfied for time in position during 2021· Escalate suspicious documentation for further review· Work with internal groups including Fraud, Bankers, SAG Officers, and PPP Forgiveness Specialists to conduct outreach as needed· Identified gaps within reporting and offered enhancements to improve processes without compromising quality of work· Assisted with training on basic processes for new hires with minimal guidance · Assisted BBLC Support Group with backlog of conditions. Satisfied 85 of 106 Final Title Policy Conditions assigned by year end 2021· Additional PPP Forgiveness Projects: Payment Correction clean up, updating bulk NAICS codes that were out of date and failing, Loan Necessity Questionnaires, Direct Forgiveness inquiries, Time Study Report, Dashboard clean up, and other various small assignments · Assisted with GPP Dashboard Report Project identifying loans missing payment notifications and mismatched stages· Send borrower Notification of Adverse Action for partially approved or fully denied SBA Forgiveness

· Trained and coached a team of 15 individuals from different areas within the bank to ensure proper, efficient processing and handling of each application change request received· Worked directly with Subject Matter Experts to ensure processing of complex applications and modifications were completed within the approved SBA guidance· Identified and assigned team roles for specialty areas that required extensive precision to detail including EIN/SSN mismatch, entity/ownership changes, manual increases, loan amount adjustments, and borrower outreach· Assisted with procedure writing for step-by-step instructions for each distinctive type of change that could be sent to my team, along with creating approved email templates to correspond with borrowers· Handled a vast amount of emails within the PPP Application Change and the SBA PPP Certification Shared mailboxes· Compiled and reported to upper leadership weekly numbers of manual increases to first draw PPP loans

· Assistant to Relationship Managers (RM) on large commercial and agricultural clients· Monitor and manage loan maturities, past due loans and payments, ACH renewals, Web OD, exceptions, and Credit +· Adhere to Community Banking Standard Operating Procedures and complete loan checklists to minimize risk· Scan, construct, and manage digital client files on the regional shared drive, while keeping pertinent paper documentation · Pre-review CAPES for assigned RMs prior to approval and preform accuracy check in AFS· Order credit reports, appraisals, title work or any other kind of evaluation needed of a property for collateral purposes· Carry out established due diligence in the WebKYC system as stated by procedure · Order loan documentation in accordance with the approved CAPE in a prompt and accurate manner· Process client advance requests, payments, and maintenances in an appropriate time frame · Introduction to financial analysis, completing spreads of tax returns and balance sheets

· Assisted with training new payroll processors and ensured my team was producing high quality approvals · Held daily calls to go over any Interim Final Rule/Procedural Notice updates, goals for applications worked per hour, and discuss any questions on processing that may have arisen · Review any applications that were more complex with team members to corroborate they were being processed correctly · Conducted the set goal of processing 2 applications per hour efficiently and thoroughly

· Composed PPP origination loan documents in real time to send to borrowers having technical issues · Monitor shared mailbox that required immediate action upon receipt of emails with attachments· Reviewed executed loan documents for accuracy to ensure no missing signatures or initials· Manage and monitor the U.S. Bank SBA PPP 5 shared mailbox· Offset Team Leads schedule and assist during his off hours with email assignments, and make sure team had constant communication with each other to ensure no duplicate work was being preformed· Respond to borrowers in a timely manner to reduce any stalls in the application process· Use the U.S. Bank SBA PPP Email Response Guide to help answer borrower questions and work through technical support issues

· Collaborated with branch management and operations managers to ensure compliance of U.S. Bank policies and procedures were conducted with top quality · Train, coach, develop, and mentor new hires and current team to ensure all members provide an excellent customer experience reflective of U.S. Bank culture and core values· Extensive role with preparing for the RQA process · Certify all branch employees were prepared to answer regulatory questions by auditors· Meticulous scheduling and preforming all audits for teller drawers, ATM, and cash vaults (surprise and quarterly), annual key audit, Safe Deposit Box Vault audit, General Ledger Tickets, and INPOC balancing· Managed staffing schedule for lobby tellers and off-site drive thru tellers to say within FTE ratios and confirm appropriate coverage for vacations· Resolve cash box balancing discrepancies

· Effectively learned banking rules and regulations to stay within compliance · Run daily transactions, night deposits, and large commercial change orders picked up by Brink’s· Make customer care calls to get updates and possibly any upcoming needs· Took banker training to assist as a universal teller· Opened consumer account packages, including lines of credit when appropriate · Processed consumer credit card applications

· Trained employees to sell and communicate effectively with customers· Merchandised new shipments and processed inventory· Communicated with customers and persuaded into purchasing multiple items · Running register, handling money, making deposits and bank change orders

· Taught kindergarten readiness skills· Manager of the Kitchen including purchasing food, monthly budget, weekly menus· Collected weekly tuition and fees· Summer Camp Director during summer months including transportation to offsite facility and weekly field trips