Jessica Ortiz Email and Phone Number

Designed and facilitated training curriculum for new hires, existing staff, and promotion transitions. Conducted ongoing training analysis using feedback to create fun, engaging, and challenging improvements. Facilitated live in-person training classes as well as virtual training classes as needed. Developed New Hire Training Guides to increase sales knowledge, systems knowledge, and productivity drivers for all incoming Mobile Experts. Monitored top-down training reports for curriculum and module completion of 65+ employees while maintaining a completion rate of 96%.

Managed a team of 40+ Wireless Consultants within 7 retail locations in the Pacific Northwest. Ensured company goals were reached and exceeded, developed store manager proficiency in sales and profit, and trained all team members in customer service through development. Maintained 1st quintile district with all stores within Sprint’s National Preferred dealer channel quintile for six months consecutively. Rated within the top 5 district managers in Sprint’s Pacific Northwest Region for sales and profitability.· Overlooked weekly and monthly schedules, daily operations, inventory, customer and employee retention, store audits, and weekly deposits for all 7 stores.· Assisted in hiring, training, and development of all employees in the Seattle Area.· Certified training with Marrow Mack Customer Service Skills.· Trained Wireless Consultants and Managers in company values, sales techniques, and customer service.

Responsible for overseeing daily operations and overall productivity of a single location. Maintained 1st quintile in a minimum of 5 wireless metrics every month for the entire duration of management. Ensured sales associates’ knowledge on new products and offerings as well as sales techniques.· Created weekly and monthly schedules and daily deposits for the store's incoming revenue.Adhered to stockroom policies, product maintenance and FIFO standards including timely stock rotation.

Assisted customers daily in all aspects of wireless and home solutions. Maintained knowledge with Sprints pricing, promotions, policies, procedures, accessories and all available wireless needs. Offered great customer service while successfully maintaining 1st quintile in all available metrics.