Jessica Pangle
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Jessica Pangle Email & Phone Number

Customer Service Specialist at ASM Research at ASM Research
Location: Winchester, Virginia, United States 6 work roles 1 school
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Current company
Role
Customer Service Specialist at ASM Research
Location
Winchester, Virginia, United States
Company size

Who is Jessica Pangle? Overview

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Quick answer

Jessica Pangle is listed as Customer Service Specialist at ASM Research at ASM Research, a company with 1031 employees, based in Winchester, Virginia, United States. AeroLeads shows a matched LinkedIn profile for Jessica Pangle.

Jessica Pangle previously worked as Customer Service Specialist at Asm Research and Imaging Specialist / File Room Clerk at Bank Of Clarke County. Jessica Pangle holds General Studies from Strasburg High School.

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ASM Research

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Profile bio

About Jessica Pangle

- Experienced Customer Service Specialist with a demonstrated history of working in the financial services industry- Career driven individual, who is constantly meeting and exceeding goals. - Proven to help troubleshoot and resolve issues quickly. - Maintains a high level of professionalism, patience, and efficiency. - Consistently adheres to schedule and great time management. - Expert active listening skills. - Good at building effective relationships through rapport, trust, and by showing empathy- Works well under pressure and full of energy for challenging tasks. - Skilled in Analytical Skills, Communication, Organization Skills, Customer Service, and Problem Solving. Trainings:- Quality Training - Transactions Training- 3 Day Transactions Enhancement- Account Services Backfill- Card Fraud - Digital Service Achievements:- Navy Federal's High Five Award- (28) Member Compliments- (9) Top Performer Awards - Quality Service Mentor Program Always eager to gain more knowledge and grow.

Current workplace

Jessica Pangle's current company

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ASM Research
Asm Research
Customer Service Specialist at ASM Research
fairfax, virginia, united states
Website
Employees
1031
AeroLeads page
6 roles

Jessica Pangle work experience

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Customer Service Specialist

Current

Fairfax, Virginia, United States

  • Supports customer to submit and process transactions
  • Assists customer with identifying and resolving processing issues and website access inquires
  • Supports inbound calling, outbound calling, email, web chat and outreach to customers
  • Logs cases, or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer.
Nov 2020 - Present

Imaging Specialist / File Room Clerk

  • Handles all request to access files and keeps detailed log of borrowed files
  • Resolves issues and answer questions as it pertains to the Imaging system
  • Image all new consumer, commercial and real estate loan documents
  • Handles all request to pull, and scan loan documents
  • Assists personnel within the department with varies tasks
May 2019 - Nov 2020

Estimating Assistant

Purcellville, Virginia, United States

  • Handles all electrical drawings; downloading and printing
  • Review plans and specs
  • Coordinate with vendors and sales reps for aid in project completion
  • Maintain RFQ files by converting, organizing, and saving information according to company’s electronic system
  • Send completed proposals via email to general contractors
Dec 2017 - Apr 2019

Digital Services Representative

Winchester, Virginia, United States

  • Assist personal and business members with online password resets and locked accounts
  • Provides support to members that use online banking, mobile app, POP money, scan/mobile deposit
  • Troubleshoot mobile app and online banking issues
  • Assist members who are experiencing fraudulent account takeovers
Sep 2017 - Dec 2017

Cco Card Fraud Representative Iii

Winchester, Virginia, United States

  • Provides assistance and guidance to Navy Federal Members who are experiencing fraud
  • Detects and remains alert of fraud trends
  • Takes action and responds to situations/patterns of activity indicating potential fraud or abuse
  • Protect and verify identity of caller; review account information for alerts and account irregularities
  • Received 7 Member Compliments
  • Received 4 Peer 2 Peer Recognitions from Quality Service
Jan 2016 - Dec 2017

Member Service Representative Ii

Winchester, Virginia, United States

  • Responds promptly and appropriately to member telephone and other forms of communications inquiries (e.g. account status, address change requests, password resets; updating member files; disbursing checks
  • Research and resolve problems and discrepancies with member accounts
  • Recommends Navy Federal’s products and services to members
  • Participated numerous times in mentoring new hires.
  • Received First Quarter 2015 High Five Award
  • Received 22 Member Compliments and 1 Co Worker Compliment
Sep 2013 - Jan 2016
Team & coworkers

Colleagues at ASM Research

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1 education record

Jessica Pangle education

FAQ

Frequently asked questions about Jessica Pangle

Quick answers generated from the profile data available on this page.

What company does Jessica Pangle work for?

Jessica Pangle works for ASM Research.

What is Jessica Pangle's role at ASM Research?

Jessica Pangle is listed as Customer Service Specialist at ASM Research at ASM Research.

Where is Jessica Pangle based?

Jessica Pangle is based in Winchester, Virginia, United States while working with ASM Research.

What companies has Jessica Pangle worked for?

Jessica Pangle has worked for Asm Research, Bank Of Clarke County, Beckstrom Electric, and Navy Federal Credit Union.

Who are Jessica Pangle's colleagues at ASM Research?

Jessica Pangle's colleagues at ASM Research include Ian De La O, Jonathan Mcguire, James (Jim) Ratliff, David White, and John J. Hatfield.

How can I contact Jessica Pangle?

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What schools did Jessica Pangle attend?

Jessica Pangle holds General Studies from Strasburg High School.

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