- Experienced Customer Service Specialist with a demonstrated history of working in the financial services industry- Career driven individual, who is constantly meeting and exceeding goals. - Proven to help troubleshoot and resolve issues quickly. - Maintains a high level of professionalism, patience, and efficiency. - Consistently adheres to schedule and great time management. - Expert active listening skills. - Good at building effective relationships through rapport, trust, and by showing empathy- Works well under pressure and full of energy for challenging tasks. - Skilled in Analytical Skills, Communication, Organization Skills, Customer Service, and Problem Solving. Trainings:- Quality Training - Transactions Training- 3 Day Transactions Enhancement- Account Services Backfill- Card Fraud - Digital Service Achievements:- Navy Federal's High Five Award- (28) Member Compliments- (9) Top Performer Awards - Quality Service Mentor Program Always eager to gain more knowledge and grow.