Susie Saksons, Cspo Csm Email & Phone Number

Department of Defense -Healthcare Management System Modernization

Indianapolis, Indiana

Responsible for overseeing all operations of medical facility and supervise managers and staff of 45+ employees. Oversee the management of the clinic , business office and optical services areas. Provide leadership in developing, planning, and implementing the facility's business development plans, and work closely with the Medical Director in all aspects of the essential functioning of the practice, including : practice goal setting, staffing, surgery scheduling and basic operations. Recommend, develop and implement improvements for the practice and work with the corporate office to facilitate policy making. Secure approval of operating policies and procedures. Oversee efforts for recruitment and performance evaluation of employees including monthly assessments of all operating areas. Continually monitor and ensure clinic compliance and initiate appropriate changes when needed. Encourage community education and outreach by participating in health fairs and events to promote awareness. Represent the organization in its relationships with other health organizations and third party payers. Resolve any medical and administrative issues , and keep lines of communication open with staff to ensure high employee morale and a healthy, professional work environment.

Indianapolis, Indiana

Indianapolis, Indiana Area

Act as a liaison between the Corporate Business Office management team and my assigned region/territory for 14 offices. Develop and maintain an ongoing relationship with the regional revenue cycle leaders and communicate information regarding revenue cycle activities and issues to the regional leadership. Responsible for reviewing and analyzing regional performance, identifying trends, issues, or concerns and routinely sharing the results with the Corporate Business Office management team. Identify and communicate issues and problems related to activities within the revenue cycle and bring together the resources to seek resolution. Develop and maintain relationships with a variety of health care providers and professionals, as well as manage multiple projects with a variety of time-lines* Exhibit a comprehensive and working knowledge of issues related to physician practice revenue * Maintain a working knowledge of all operational aspects of physician practice Revenue Cycle* Communicate routinely with regional leadership regarding regional performance and identify and communicate any trends that may negatively impact that performance* Maintain good communication regarding all opportunities, challenges and issues that affect or may affect the physician practice revenue cycle operations* Develop and oversee processes and programs to improve physician practice performance and satisfaction* Assist with strategic planning activities in support of the Ascension Health mission and vision* Organize work/resources to accomplish objectives and meet deadlines*Assist new physician practices with all levels of the on boarding process, and be present onsite for new associate training and assistance.* Function as a leader and viewed as a subject matter expert in current role* Participate in all educational activities, including conducting classroom training as well as "lunch and learn" opportunites for associates which provide user tools/updates.

Indianapolis, In

Worked closely with nursing supervisor providing support in her functions and understanding how the clinical position impacts the financial aspect of the office including performing front and back office operationsPerformed cost analysis and workflow analysis for various projects/equipment determined by physicians and personal observations Improved office workflows and continually seek ways to improve processes. Maintained vision for where healthcare and practice should be goingEvaluated/ordered/approved supplies and equipment purchases. Approved invoices for payment and send to Finance Department. Maintained and minimized office expensesMaintained office reports (Delivery Stats, Surgery Stats) and act on information obtained to determine staffing/training/advertising needs.Provided technical support for minor system problems (computers/printers/phones). Super User for Electronic Medical Record and Practice Management System. Assisted with system upgrades, training and attend meetings regarding potential system changes

Medication Management Services

Indianapolis, Indiana

Experience providing leadership of teams ranging up to 100 mortgage brokers and 30-35 business partners, Performed cost analysis and workflow analysis/metrics for various projects, maintained office reports and acted on information obtained to determine staffing/training/advertising needs. Provided technical support for minor sytem problems, exhibited understand of mortage contracts, financial agreements for small and large projects. Acted as department trainer manager for incoming staff and well as on going training as needed for current staff. Evaluated, ordered and approved supplies and equipment purchases, approved invoices and minimized office expenses. Proven ability to to achieve superior levels of customer satisfaction, and exceed customer expectations.

Business Management, Business Management

Education record