Jessica Pendleton Email & Phone Number

San Antonio, Tx, Us

While leading a team of 52 program managers and 65 compliance inspectors that evaluated programs for a USAF cyber warfare organization, I interpreted regulations and policies related to allegations of fraud, waste or abuse, complaints of wrongdoing or inappropriate behavior. ➟ I led a team of inspectors that conducted compliance audits of all cybersecurity operations including records, facilities, security and training programs as well as direct and indirect support processes. ➟… Show more While leading a team of 52 program managers and 65 compliance inspectors that evaluated programs for a USAF cyber warfare organization, I interpreted regulations and policies related to allegations of fraud, waste or abuse, complaints of wrongdoing or inappropriate behavior. ➟ I led a team of inspectors that conducted compliance audits of all cybersecurity operations including records, facilities, security and training programs as well as direct and indirect support processes. ➟ After receiving complaints, grievances, reports of non-compliance and Congressional inquiries, I analyzed evidence and interviewed witnesses and complainants to determine appropriate actions. ➟ Providing compliance oversight, I continually evaluated 42 high-risk programs and created and led a campaign that identified 584 deficiencies. I determined potential improvements and coordinated corrective actions. ➟ I developed and led formal and informal training programs and initiated communication campaigns. Each week, I produced training and communication materials via SharePoint, Confluence/JIRA sites and email campaigns.➟ Monitoring employee relations issues, I served as a mediator between leaders and their people. I supported organizations that needed assistance improving their culture, climate or internal communication.➟ Prioritizing process improvement, I sought opportunities to streamline processes. Highlights include: Revamping the onboarding and training program which resulted in 1900 hours of saved productivity hours while reducing the time from 60 to 25 hours.  Using generative AI to assist with report production and changing data collection tools that took what was once a 14-day process to a 2-day turnaround. Show less

San Antonio, Texas, United States

I oversaw an operations planning team of up to 85 personnel that integrated cybersecurity, information and production management in a 24/7/365 operation. Supporting defensive cyber operations, I led a team of inspectors that validated the compliance of remotely piloted aircraft (RPA).➟ To standardize operations at 25+ global sites, I created and managed a Confluence knowledge management site and a Jira task management tool with 2,700 resources and reference points. I eliminated… Show more I oversaw an operations planning team of up to 85 personnel that integrated cybersecurity, information and production management in a 24/7/365 operation. Supporting defensive cyber operations, I led a team of inspectors that validated the compliance of remotely piloted aircraft (RPA).➟ To standardize operations at 25+ global sites, I created and managed a Confluence knowledge management site and a Jira task management tool with 2,700 resources and reference points. I eliminated duplicative efforts with centralized document storage operations. ➟ I reduced training time from 6-8 weeks down to 3 weeks after I created a standardized operational planning onboarding course that trained 200+ new planners.➟ Shaping RPA guidance and cybersecurity policy across the Air Force, I developed a comprehensive compliance schedule that ensured quality and safety. ➟ Serving as project manager, I led the full scope of projects. I assessed needs, gathered requirements, established scope, schedule and budget and led cross-functional project teams. Highlights include: Planning and executing a high-profile conference event that brought together influential senior leaders in defensive cyber security. Leading a 10-person project team to create 12 network diagrams that standardized and prioritized processes in the event of network outages. Authoring and publishing an operational order within 72 hours that gave the cyber team options to present for authorization by the President of the United States. Managing a 4-person team that spearheaded efforts to install emergency monitoring sensors that mitigated $1.6M in repair and damage costs to MQ-9 aircraft. Show less

Lackland Air Force Base, Texas, United States

I led the onboarding, training and administrative processing for up to 300 trainees through a 6-week new hire training program. While supervising 6 instructors, I ensured quality instruction that met the objectives for up to 9 annual onboarding sessions that impacted 23,000 new recruits each year. ➟ Utilizing a variety of teaching methods, I engaged with all types of adult learners. I worked one-on-one with struggling students, modified materials and teaching style and created a… Show more I led the onboarding, training and administrative processing for up to 300 trainees through a 6-week new hire training program. While supervising 6 instructors, I ensured quality instruction that met the objectives for up to 9 annual onboarding sessions that impacted 23,000 new recruits each year. ➟ Utilizing a variety of teaching methods, I engaged with all types of adult learners. I worked one-on-one with struggling students, modified materials and teaching style and created a positive learning environment that ensured student success.➟ I taught courses in leadership, communication, safety, policies, procedures and expectations as well as provided one-on-one career path counseling. I enforced rules and regulations and escalated disciplinary issues as needed. ➟ Overseeing 6 instructors, I conducted training audits that ensured compliance with course curriculum. I provided instructors with feedback and guidance to enhance the effectiveness of their teaching.➟ While assisting with curriculum development, I assessed the current curriculum and made recommendations for updates or removal of outdated information. Show less

Offutt Air Force Base, Nebraska, United States

Bellevue, Nebraska, United States

Bachelor Of Science - Bs, Behavioral Sciences

Associate'S Degree, Education And Training Management

Associate Of Arts And Sciences - Aas, General Education