Jessica Radecki Email & Phone Number

I proactively engage with clients at 30+ institutions across California, managing over 300+ courseware adoptions totaling over 2.1 million dollars in revenue. In this position, I ensure customer goals are met by building rapport with educators through phone calls, zoom meetings, and emails. I facilitate meetings between clients, channel partners, sales teams, account managers, and other internal stakeholders to discuss account health, feature enhancement, and course goals. As a CSR, I provide meaningful onboarding based on a Closed Business Report and follow up with clients strategically after analyzing course data within the term. In addition, I update OneCRM to reflect accurate customer data including: customer contact preferences, meeting summaries, and current sentiment to ensure that all members of the team understand what is happening on the account at all times.

I continue to master/enhance technological engagement, utilizing Canvas, Google Suite, NoRedInk, and other platforms to effectively educate 150+ students in three different curriculums and two different grade levels. Through collaboration with other subject matter experts, I create and manage training content for all students with differentiation to meet the needs of students with all abilities. As always, I maintain and organize confidential information on students with optimal care. I analyze standardized, district wide, school wide and classroom testing results to implement effective groupings/instruction. I maintain a very client centric mindset in this position, contacting parents individually to ensure their child is succeeding academically. I communicate concerns and success with students, parents, and administration to uphold a clear line of communication for all parties involved in the success of Deer Valley students.

Norwalk, Connecticut, United States

I master/enhance technological engagement, utilizing Google Suite, Padlet, Flipgrid, IXL, and other platforms to effectively educate 65+ students. Due to my subject matter expertise, I create and manage training content for gifted/talented students, collaborating with other SMEs to differentiate instruction and meet individual student need. Within this role, I am charged with maintaining and organizing confidential information on students with optimal care. I lead analysis of standardized, district wide, and classroom testing results to implement effective groupings/instruction. I maintain a very client centric mindset in this position, meeting with parents biweekly in large groups and contacting them individually as well to ensure their students are succeeding academically.

Bethany, Connecticut, United States

I display strong leadership skills through managing a team of 18 players in a highly competitive premier league. I design and deliver training on fundamentals and game time simulations to prepare the team. My coaching expertise has been recognized by various parties, as I have been asked to present to audiences up to 100+ at banquets, college readiness meetings, and at alma mater for student athletes.

New Haven, Connecticut, United States

New Haven, Connecticut, United States

I was selected by leadership to serve as a team lead, managing group of 5 teachers and provide 1-1 guidance and accountability. Serving as SME I created the Social Studies and English curricula to facilitate to 50+ students. I also manage parent(guardian)/teacher relationships with 80-100 parents/guardians annually, leading/facilitating parent meeting 3 times annually, and informing and updating all parties on relevant student classroom performance. Through my highly skilled background in assessment, I analyze reading levels, providing learning content based on presented skill level, ranging from beginner to expert.

Milford, Connecticut, United States

I responded to 30+ customer inquiries daily, providing optimal solutions/escalating to management when necessary. I liaised with management to ensure that inventory was stocked, customer needs were met, and the store was clean/presentable. I managed the cash register, ensuring proper payments, managing cash flow, and selling hot items to ensure utmost store sales.

Master Of Science - Ms, Education

“Albertus Magnus College offers a Master of Science in Education degree with a concentration in either STEM or literacy that is faithful.

Bachelor'S Of Arts, English

Activities and Societies: Graduate from the Honors Program, Magna Cum Laude Member of Women's Soccer Team 2010-2014 National Soccer.