Jessica Stein Email & Phone Number

• Supported the design and execution of large-scale, highly complex data management activities byworking with internal and external resources to plan and execute client configuration managementprocesses, proactively improving quality of client set-ups and administration.• Analyzed customer needs and collaborated with stakeholders to recommend strategies and solutions.• Conducted periodic audits of client configurations to ensure consistency with defined requirementsand established standards.

Houston, Texas

• Supported the design and execution of large-scale, highly complex data management activities byworking with internal and external resources to plan and execute client configuration managementprocesses, proactively improving quality of client set-ups and administration.• Analyzed customer needs and collaborated with stakeholders to recommend strategies and solutions.• Conducted periodic audits of client configurations to ensure consistency with defined requirementsand established standards.• Served as a Product Owner for the development of an in-house configuration tool in addition to asubject matter expert (SME) creating workflows, logic, and processes; slashed complex, large-scaleconfigurations from ~8 hours to under 15 minutes.

Houston, Texas Area

• Performed in-depth data analysis and developed complex ad-hoc queries and version requirements tomeet a range of business needs.• Deployed, troubleshot, and resolved data issues by conducting research, ensuring data quality.• Collaborated across business units to collect, aggregate, match, consolidate, and confirm data tosafeguard quality and accuracy standards.

Houston, Texas

• Work with internal and external resources to plan and execute the Client Configuration Management process to pro-actively improve the quality of client set-ups and administration.• Work with internal teams to solve issues affecting customer configuration and administration.• Responsible for supporting the design and execution of large-scale and/or highly complex data management activities.• Analyze customer's needs and work with involved parties to recommend strategies and solutions that are most appropriate.• Conduct periodic audits of client configurations to ensure consistency within defined requirements and standards.• Ensure continuity through the CCM delivery process by actively participating in the Sales, Implementations, and Customer Support processes.• Pro-actively assess all policies, procedures, processes, configurations, audits, and tools to ensure maximum efficiency and continued improvement in all areas relating to client configuration.• Ensure all clients are properly assessed, documented, communicated and implemented with the highest quality results and consistency possible.

Houston,Texas

• Provide second-level phone/email support to internal and external clients to research technical issues and gather technical details to solve client's issues• Address issues from Premier support clients within the time period specified on their SLA.• Perform initial code debugging, troubleshoot application; trace process logic• Provide assistance and support to Tier1 Support Analysts• Monitor error logs, system generated errors, system activity, argent alerts, process loads• Write adhoc report and queries for internal and external clients• Train and assist Tier 2 Support Analysts

Houston, Texas

• Provide first-level phone/email support to internal and external clients to research technical issues and gather technical details to solve client's issues

Sugar Land, Tx

Responsible for assisting in developing and managing enterprise business systems and supporting the company IT infrastructure.Desktop Support• Provide and manage desktop supporto Hardwareo Software• Provide and manage network connectivity supportPrepaid platform support• Provide and manage prepaid platform supporto New Account Management Entering into Pay GO System Trainingo Existing Account Management Resetting limits Adding/Deleting stores/usersApplication Support• Provide application supporto Install applications on desktopso Maintain configuration of applicationso Upgrade/update applications as appropriateBusiness Systems Support• Assist in Implementing approved Business Systems applications• Assist in developing customized Business Systems tools

Sugar Land, Tx

• Maintain QuickBooks - Including creating Purchase Orders, Invoices, Bills, Checks, etc.• Prepare aging reports on current and past due accounts• Maintain and order inventory - placing the order only• Upload inventory into system• Maintain web store database - adding new stores, customers and users• Training new users• Trouble shooting customer terminal issues• Maintain pricing tiers - add new product pricing and new tiers• Maintain customer database list• Customer service

Sugar Land, Tx

• Maintain QuickBooks - Including creating Purchase Orders, Invoices, Bills, Checks, etc.• Prepare aging reports on current and past due accounts• Maintain and order inventory - placing the order only• Upload inventory into system• Maintain web store database - adding new stores, customers and users• Training new users• Trouble shooting customer terminal issues• Maintain pricing tiers - add new product pricing and new tiers • Billing report generation• Inventory/Sales/Aging report generation• Maintain customer database list• Customer service