Jessica Stepper Email & Phone Number

Roslyn, Ny

Acquire and analyze data from primary and secondary sourcesIdentify and interpret trends in complex data setsOptimize mobility environment for clients of various sizes and enterprisesPresent and implement cost saving measures for domestic and international wireless carriersAudit wireless billing to ensure validity and consistency Negotiate carrier contracts on behalf of clientsCode and deliver monthly AP/GL reporting for domestic and international invoicesAssist in curriculum development and training for new team membersCreate and maintain knowledge based articles to document department procedures and policies Train end users on reporting, dashboards, and portal functionsAssist in day-to-day client wireless operations

Huntington, Ny

Provide ongoing operational support for clientsPerform monthly audits and quarterly optimizations for various wireless carriersCreate and distribute custom reports and client deliverablesPrepare and send monthly savings reports to clientsPublish and maintain employee-facing procurement portalOversee fulfillment of client equipment orders via custom carrier interfaceInitiate and manage support tickets to address client issues

Huntington, Ny

Created training documentation for Comview system transactions Prepared PowerPoint presentations for potential and existing clientsRetrieved and uploaded raw data files from carrier portalsValidated requested customer plan changes Submitted and tracked equipment orders on behalf of clientsResponded to and resolved customer inquires

Melville, Ny

Provided ongoing training and support for hiring managers and recruitersCreated and configured Taleo Talent Management Software user profilesAided recruiters in posting jobs and onboarding candidates using Taleo Troubleshot and solved problems experienced by Taleo users and candidates

Navigated and performed basic transactions in SAPVerified and uploaded test scripts to HP Quality CenterCreated web-based training courses using Ancile uPerform & Adobe CaptivateAssisted in maintenance of Strategic Modernization Initiative (SMI) Glossary

Aligned curricular goals with state and national standards Used multi-modal approach to engage students of all learning styles Differentiated instruction for special ed. and bilingual students Selected and presented a varied repertoire of age-appropriate music Programmed and coordinated primary concerts

Master Of Arts (M.A.), Liberal Arts And Sciences/Liberal Studies

Bachelor Of Arts (B.A.), Music Education