Matt Biddle Email & Phone Number

United Kingdom

Lead a team of managers and support interface between Tangoe directors and the clients operations team. Responsibilities include customer satisfaction, financial performance of accounts, project/strategic planning, resource planning, development and motivation of team to ensure meeting or exceeding of contractual agreements as well as adhering to the service operations strategy. Assist in the process of planning, organising, leading and controlling the efforts of the team to aid in the use of all appropriate resource to achives stated goals. Work with other teams and departments to develop and implement ongoing improvements and initiatives in the delivery of the service strategy.Support Director of Operations to implement the service delivery strategy as well as provide the direction required to deliver Service Excellence through continuous improvement ensuring all client service functions adopts consistent, high calibre approach in managing clients.Competencies and skills required include having analytical, problem solving, project management, customer service, interpersonal skills, teamwork, change management, leadship, managing people, planning/organising, adaptability, initiative and innovation qualities.

Oxford, United Kingdom

Lead as a line manager, the day to day operations of client services team. Lead by example, support, engage and motivate the team through training, coaching, feedback, appraisals and taking responsibility for provision of an efficient, proactive administration and relationship service for individuals and clients. Support Senior Managers, Director of Operations to implement the service delivery strategy as well as provide the direction required to deliver Service Excellence through continuous improvement ensuring the team adopts consistent, high calibre approach in supporting clients.Manage, maintain and monitor clients deliverables, proactively improve processes and SLA's for high customer service satisfaction. Organise, develop and deliver agreed actions in a timely manner. Prepare, deliver accurate, informative and engaging customer facing strategice business reviews.

Oxford, United Kingdom

As a Service Delivery Manager the main aim is to deliver exceptional customer experience. This includes being able to provide critical support and management of customer contractual agreements. Ensure customer deliverables are meet according to customer business rules and requirements as well as identify process improvement opportunities, define system improvements based on client requirements and processes.Main responsibilities include develop/maintain/grow relationships with client contacts throughout their organisation including key stakeholders. Recognise potential opportunities for continued client satisfaction, provide industry insight and knowledge as well as deliver strategic business reviews ensuring service level agreements are achived and continually finding ways to increase productivity.

Oxford, United Kingdom

Steventon, Didcot And Oxford

Oxford, United Kingdom

Codsall, Wolverhampton