Ashley Cockrum Email & Phone Number

As an accomplished Account Manager, management of 15 Mid Enterprise Accounts and the maintenance of over 100 vendor relationships were executed to optimize supply chain operations. End-user mobility services were streamlined to align seamlessly with client objectives, and precision was applied to financial management. Leverage of extensive product knowledge facilitated a competitive edge. Interactions were diligently documented, and a culture of innovation was cultivated through cross-team collaboration. The expansion of service offerings was pursued for scalability purposes. Trust was consistently built, and issues were resolved expediently, with an active approach to feedback collection showcasing technical and business acumen. In a mentoring capacity, team performance was maximized, adaptability to industry shifts was demonstrated, and contributions were made to new product development, all reflecting a steadfast commitment to relationship-building, financial diligence, innovation, and continuous improvement.

Colorado Springs, Colorado Area

Managed mobile telecommunications update and maintenance projects, coordinating resources to meet objectives and schedules. Assessed budget impact on operational goals and managed system inventory, optimizing performance through capacity reviews and troubleshooting. Provided technical support, preventive maintenance, and innovative solutions, resolving customer service issues promptly. Led a proficient IT team, maintaining high standards, optimizing workflows, and ensuring data security. Oversaw supplier relationships, delegated tasks, and coordinated project teams, driving successful project delivery. Mentored team members, measured performance, and developed testing processes. Crafted communication strategies and managed budgets, refining forecasts for efficient resource allocation. Prepared and presented reports to senior management.

Austin, Texas Area

Managed a portfolio of more than 20 Customer Accounts and cultivated relationships with over 60 vendors. I defined business requirements, conducted analyses to enhance operational efficiency, and actively contributed to meetings and brainstorming sessions aimed at process optimization. My problem-solving skills were used in researching and implementing appropriate resolutions. I ensured the quality and delivery performance of assigned categories and suppliers, adeptly delegating and prioritizing tasks to meet deadlines. Additionally, I made significant contributions by refining processes, introducing procedures that improved key performance metrics, and crafting policies aligned with customer goals to minimize fulfillment errors.

Austin, Texas Area

Caller needs were identified using customer interaction models and scripts, with daily transaction documentation in the CRM system and fulfillment of end-of-day processing requirements. Enrollment information for customer applications was accurately input into the computer system. A high call volume was managed adeptly to ensure prompt responses to inquiries, account updates, and issue resolution. Research was conducted to provide comprehensive and precise information, with diligent follow-ups to deliver any pertinent updates to customers. Furthermore, contributions were made to team development by participating in the training and coaching of new customer service representatives, establishing rapport through attentive listening, and enhancing job knowledge through continuous training and proficient utilization of knowledge bases. Performance and productivity were monitored by analyzing call volume and average call time, and routine account updates were completed to maintain current customer data. Technical troubleshooting assistance was provided to customers, and unresolved grievances were directed to relevant departments for further investigation.

Georgetown, Tx

Proficient in administering medications to patients following established protocols, including oral, topical, intramuscular, and subcutaneous routes. Knowledgeable about medication safety procedures, including dosage calculations, medication interactions, and allergy checks, to prevent errors. Skilled in accurately documenting medication administration, dosage, and patient responses in medical records or electronic health systems. Able to assess patients for changes in condition, side effects, or adverse reactions to medications, and report findings to healthcare providers. Providing patient education on medication management, including proper administration techniques, potential side effects, and the importance of adherence. Strict adherence to privacy and confidentiality regulations, ensuring patient information is protected. Knowledge of infection control practices, including hand hygiene, proper disposal of sharps, and maintaining a sterile environment when necessary. Ability to troubleshoot issues related to medication administration, such as missing doses or medication supply shortages. Awareness of state and federal regulations governing medication administration and a commitment to compliance. Effective time management skills to ensure medications are administered on schedule while managing other caregiving responsibilities. Demonstrating empathy and compassion toward patients, especially those with chronic conditions or those experiencing pain or discomfort. Demonstrating empathy and compassion toward patients, especially those with chronic conditions or those experiencing pain or discomfort.

A deep understanding of and commitment to providing patient-centered care that focuses on maintaining the dignity, comfort, and quality of life for individuals with memory impairments. Strong communication skills, including patience, active listening, and the ability to communicate clearly and empathetically with patients who may have difficulty expressing themselves. Expertise in managing challenging behaviors that may arise in memory care residents, using non-pharmacological interventions and de-escalation techniques. Providing cognitive support activities, such as memory games, reminiscence therapy, and other activities that stimulate cognitive function. Ability to assist with medication management, including administering medications as prescribed and monitoring for side effects. Proficiency in assisting residents with ADLs, including bathing, dressing, grooming, toileting, and mobility, while respecting their autonomy and independence. : Preparedness to handle crises or emergencies that may occur in a memory care setting, such as aggressive behavior or medical emergencies. Accurate and timely documentation of care provided, including changes in condition, behaviors, and responses to interventions. Demonstrating cultural sensitivity and adapting care approaches to meet the unique needs of residents from diverse backgrounds. Expressing compassion, patience, and empathy while caring for residents who may exhibit confusion, anxiety, or agitation. Ensuring the memory care unit provides a secure and comfortable environment, including familiarity with access control and safety measures. A commitment to ongoing education and training in memory care best practices, including staying updated on the latest advancements in dementia care.

Demonstrated ability to lead and motivate a team of restaurant staff, ensuring they work efficiently and effectively to provide excellent customer service. Exceptional customer service skills, including the ability to handle customer inquiries, resolve complaints, and ensure a positive dining experience for guests. Proficiency in managing inventory levels, tracking stock, and placing orders to ensure the availability of fresh ingredients and prevent waste. Experience in accurately handling cash transactions, maintaining cash registers, and reconciling daily sales reports. Skilled in training new employees, coaching existing staff, and providing ongoing feedback to improve performance. Effective time management to ensure smooth daily operations, including food preparation, serving customers, and managing tasks efficiently. Thorough understanding of Subway's menu offerings, customization options, and ingredient specifications. Ensuring compliance with health and safety regulations, including food safety inspections, fire safety, and employee safety training. Actively seeking and utilizing customer feedback to make improvements in service, food quality, and overall restaurant operations

Exceptional customer service skills, including the ability to greet, assist, and interact with customers in a friendly and professional manner. Thorough understanding of the menu, including ingredients, preparation methods, and any special promotions or recommendations. Proficiency in taking accurate food and beverage orders, noting any special requests or dietary restrictions. A keen eye for detail to ensure that orders are complete, accurate, and well-presented before serving them to customers. Quick thinking and effective problem-solving skills to address customer complaints, incorrect orders, or kitchen errors professionally and promptly. Skill in managing multiple tables and orders simultaneously, especially during busy periods, to ensure all customers receive attentive service. Adherence to strict hygiene and sanitation protocols, including handwashing, wearing gloves, and maintaining a clean work area. Ability to stay calm and composed in high-stress situations, such as handling large parties or managing rush hours. Maintaining a professional appearance, demeanor, and attitude while providing attentive and courteous service.

Education record

Education record