Paul Krauser Email & Phone Number

Austin, Texas Metropolitan Area

At the helm of Business Intelligence and Data Management in a dynamic managed services company, I direct three diverse teams: Database Development, Business Intelligence, and Wireless Expense Management. My core responsibilities encompass the organization and maintenance of production and staging servers, the creation of comprehensive business performance reports, and the delivery of wireless consulting services for Fortune 500 companies.I spearheaded the implementation of our business intelligence department, introducing employee and department performance scorecards and deploying dashboards for tracking sales success rates. Under my leadership, our team achieved a reduction of overall wireless expenses by 40% on average for our clients through strategic rate plan optimization and consulting.In a key cross-departmental initiative, I led the documentation and organization of our database, enhancing developer efficiency and system reliability. Throughout my role, I continually utilize my deep industry knowledge and strategic data management skills to optimize business operations and client outcomes.

Austin, Texas, United States

As Director of Business Intelligence and Data Management, I'm a dynamic leader who is passionate about driving innovation and growth through data-driven insights. With a proven track record of success in optimizing processes, identifying cost savings opportunities, and developing high-performing teams, I bring a unique blend of technical expertise, strategic vision, and people skills to every project.Over the last two years, I have led numerous major projects and initiatives that have transformed the way our organization approaches data management and business intelligence. From developing and implementing new data management workflows to creating custom dashboards and reports, I have helped our team unlock new insights and opportunities for growth.One of my most exciting accomplishments was the development and implementation of a cutting-edge business intelligence dashboard that provides real-time insights into key business metrics, enabling faster and more informed decision-making. This project not only improved the efficiency and effectiveness of our operations, but also resulted in a 20% increase in performance within the first six months of deployment.In addition to my technical expertise, I'm a skilled communicator and collaborator who enjoys working with cross-functional teams to drive innovation and build strong relationships with stakeholders. I'm always looking for new ways to innovate and push the boundaries of what's possible, and I thrive in fast-paced, dynamic environments where creativity and innovation are encouraged.In summary, I'm a forward-thinking, accomplished leader who is passionate about driving business growth through data-driven insights and innovation.

Austin, Texas Area

As Director of Operations, I'm a strategic and results-driven leader with a passion for building and scaling high-performing teams. Over the course of 8 years, I had the privilege of managing 6 diverse teams, including service delivery, procurement, service desk, warehouse, expense management analysts, and project managers, to deliver exceptional results and exceed customer expectations.One of my most exciting accomplishments was leading the deployment of a logistics warehouse and call center operation from the ground up, which enabled our company to expand into new markets and offer new services to our customers. Through effective project management, strong leadership, and close collaboration with key stakeholders, I was able to deliver this complex project on-time and on-budget, resulting in significant growth for our company.Another major achievement was the successful management of our expense management team, where I implemented new cost-saving strategies and streamlined processes to achieve significant economies of scale while still delivering exceptional service to our customers. Through a combination of process improvements and strategic sourcing, I was able to reduce expenses by 20% while maintaining high levels of customer satisfaction.Perhaps most importantly, I tripled the size of the company through organic growth and customer success, leveraging my operational expertise and leadership skills to drive innovation and build a culture of excellence across all teams. Through a combination of strategic planning, effective execution, and a relentless focus on customer needs, I helped to position our company as a leader in the industry and set the stage for continued growth and success.Overall, I'm a driven, accomplished, and visionary leader who thrives on building and scaling high-performing teams and driving results through strategic planning and execution.

Austin, Texas Area

As Director of Expense Management, I'm a dynamic and visionary leader who has successfully managed four global operations teams spanning sixty onsite and remote employees. My strategic planning and implementation of innovative services and strategies for thirteen SaaS platforms for a global leader in telecom expense management, mobility services, and cloud expense management software solutions have resulted in significant cost savings and improved operational efficiency.I played a crucial role in developing organizations, managers, and teams to become more innovative and strategic, by implementing continuous improvement projects and by measuring and presenting quarterly and annual performance results. My leadership and guidance helped to achieve an employee turnover rate 40% below the company average, while maintaining high levels of employee engagement and satisfaction.As part of my role, I supported sales through redlining of commercial agreements, measuring gross profit margins, and demonstrating RFP processes and procedures. Through my efforts, I was able to improve the overall efficiency of the sales department and ensure successful outcomes for the company.One of my most notable achievements was leading the development of an industry-leading global support program spanning seven countries by recruiting high-caliber leadership, designing a comprehensive training curriculum, and integrating a knowledge base program for 100+ resources. My leadership and guidance enabled a 24x5 global delivery model, which reduced operational overhead by 42%, resulting in significant cost savings for the company.Finally, I led a -customer database migration from SAP HANA to Oracle by identifying and communicating with early adopters, building project timelines, setting release dates, and defining testing plans/schedules. Through my efforts, I was able to improve reporting tools, increase system performance and stability, and significantly reduce company technology costs.

Austin, Texas Area

Managed the consolidation of seven global audit and optimization organizations into a single global department, in addition to coordinating with R&D, product, marketing, and sales departments to implement techniques to increase industry market share and deliver a world-class customer experience. Optimized operational processes by implementing monthly performance metrics, managing process deviation, and developing innovative tools which resulted in a 13% reduction in operating budget against a 37% increase in customer growth.Re-engineered all audit and optimization processes by implementing SQL reporting tools, SQL team training processes, and developed internal support applications, resulting in an increase in auditor output by 70%, and savings realization rate by 30%, and an increase in client savings by $219MM year over year.Oversaw operations and performance of all audit business centers in Texas, California, Connecticut, New York, the United Kingdom, China, and India.

Austin, Texas Area

Managed the payment of telecommunication invoices, identified cost savings processes and negotiated telecom vendor and supplier contracts, as well as resolved potential billing discrepancies, service level objectives, and client issues for eighteen Fortune 500 clients.Conducted training for new employees on company processes, tools, and applications as well as collaborated with the implementation teams with on-boarding new clients and ensuring swift transitions to lifecycle.Achieved three promotions in three years by continuously accomplishing high performance in supporting multiple organizations including service delivery, technical and audit operations.

Austin, Texas Area

Managed, recruited, and trained a global team of 18 quality assurance agents in the analysis of client email and phone communications.Applied six sigma practices and methodologies to quality assurance programs for 29 clients, eliminating process deviation, standardizing calibration techniques, and consolidation operations in the US and overseas.