Andre Gary Email & Phone Number

United States

• Support Services Supervisor- 5/27/2024-Present Served as subject matter expert responsible for overseeing, tracking, and implementing all aspects of quality assurance, escalations, and project-based requests within the.
• Partnered with Service Managers on challenges with their wireless environment, services, and integration efforts, to deliver operational improvements and a tailored customer experience to clients
• Strong analytical skills with advanced experience in troubleshooting and resolving complex cases.
• Directly oversee 4 employees including all HR functions, employee relations, mentoring, motivating and training, and succession plans.
• Provided leadership and vision to the organization through "management by example"Quality Assurance/Training Manager-3/24/2022- 5/27/2024 Designed training curriculum to develop service delivery, issue resolution, and.
• Built, updated, and maintained all training materials, including but not limited to presentations, job aids, reference material, and knowledge base articles learning optimization across all assigned platforms

Gibsonton, Florida

Bullfrog Creek is a stream located just 1.4 miles from Gibsonton, in Hillsborough County near Riverview, FL. Fishermen will find a variety of fish including brown trout, redfish, blue catfish, catfish and largemouth bass here. Below the Waterline is Bullfrog Creek's only bait and tackle shop with a line of recreational equipment (f)available for hourly.

Tampa/St. Petersburg, Florida Area

Served as the Help Desk for 5,000 online users. Provided expert technical advice, guidance and recommendations to management and other technical specialists on critical areas of responsibility in responding to requests for technical assistance in person, via phone, electronically, advised user on appropriate actions, identified and escalated situations.

Fort Hood, TX

Received verbal and/or written work orders and instructions form supervisor. Reviewed and analyzed complex schematic drawings to determine work to be done, methods and sequence of tasks. Followed standards and practices while meeting service deadlines. Performed housekeeping duties for assigned Performed preventative maintenance on all assigned company.

U.S. Army, Okinawa, Japan

Served as Senior Technical Support Manager. Provided expert technical advice, guidance and recommendations to management on critical Tactical Satellite, Voice Over IP, SharePoint, fixed/semi fixed and mobile sites. Provided day-to-day systems backups and verified the validity of data. Implemented checks and balances of overall program management for all.

Fort Hood

Served as the Senior Training and Development Manager for unit training and standards consistent with the organization’s mission, vision and values. Provided HR leadership and other responsibilities not limited to, coaching and consulting; development of selection and retention strategies and delivering on HR programs. Involved directly with the.

Various

Served as Deputy Signal Systems Chief, with responsibility for planning, managing, implementing and providing technical direction for the operation and integration of all information systems in support of an branch-sized unit and its tenant activities. Provided effective supervision, training, and guidance to Call Center personnel, including vendors, and.

Associate Of Science (A.S.), Computer Technology/Computer Systems Technology, 3.0

High School Diplomia, High School Diploma

Associate Of Science In Information Technology, Information Technology