Reviewed supervisor’s disciplinary and adverse actions for compliance with local legal and procedural requirements; then recommended modifications to meet the legal standards. Informed employees on their rights and interests in employee relations matters such as disciplinary appeals, grievances, and fair employment practices by referencing Employment Legislations. Gathered facts involving routine disciplinary or work performance issues, discussed matters with managers and employees and drafted reprimands and punitive actions. Developed job vacancy announcements and review applicants for a variety of employment positions. Determined eligibility or evaluated the relative value of an applicant’s qualifications while remaining in compliance with Equal Opportunity Employment (EEO) laws. Answered inquiries from managers, current employees, or applicants about the job recruitment process and safeguarded the practice within Non-Discrimination Laws. Used systems such as PeopleSoft, Contract Claims portal, HireRight, and E-Verify to conduct core duties such as employment hires or terminations, on-the-job injuries (OJI), employee in-processing, and background checks. Explained the check-in process, procedures, and employee benefits to all new hires and informed them which entitlements they are eligible to obtain.

Greeted and controlled the flow of visitors. Provided accurate and timely information to callers, handled inquiries or determined the nature of their call, directed them to a specific person or department. Communicated with patrons, employees, and other individuals to answer questions, provide status updates, or explain information and address complaints. Maintained records and proofread data and other documentation pertained to Tuition Assistance reports and Marine Corps Order and MARADMINS. Monitored work and training schedules and managed calendars, classrooms, and appointments with no inconsistencies or scheduling conflicts. Communicated to all employees and patrons about personal and professional development opportunities.

Conducted various home inspections, pre-move-in inspections, move-out inspections, and quality control inspections to ensure homes are compliant with local and state tenant laws. Handled 25-27 incoming calls per day of resident grievances and proposed solutions or alternative remediation to deescalate their situation. Provided support to service coordinators with requesting, scheduling, and following up with residents and submitted feedback to vendors after they rendered services—abetted future residents with information regarding their lease, the community, and the move-in process.

Administered, verified, and maintained personnel-related documentation, including staffing, recruitment, training, performance evaluations, classifications, and employee leaves of absence using Navy personnel systems, including Navy Standard Integrated Personnel System (NSIPS) and Master Military Pay Account (MMPA). Responsible for processing over 500 Transaction Online Processing System (TOPS) transactions which aided the issue of over $300k of pay entitlements without delays. Investigated pay discrepancies using Master Military Pay Account (MMPA), documents provided by servicemembers, or their records and submitted proper corrective action, ensuring inaccuracies had been rectified. Appointed as overseas command coordinator and was responsible for over 100 overseas screening packages to ensure service members adhering to the DOD Foreign clearance guide, Joint Travel Regulations, and NATO regulations. Created multiple excel spreadsheets by generating reports through Navy Standard Integrated Personnel System (NSIPS) and transferring essential data to safeguard the tracking of each service member transferring to and from Naval Hospital Camp Pendleton, therefore, improving depart efficiency by 97%. Worked as Command center administrative clerk and successfully supported the performance in a mass casualty drill by typing action data entries in a quick and precise manner for 1200 Military and DOD civilian personnel, leading to the increase in command medical readiness

Resolved special pay, base pay, travel pay, and entitlement issues by gathering information from service members, their Permanent Change of Station (PCS) or Temporary Duty (TDY) orders, travel claims, and referencing specific pay instructions, namely, DOD Financial Management Regulation (DODFMR). Joint Travel Regulations (JTR) and Defense Joint Military Pay Systems (DJMS) Procedures Training Guide. Then proceeded to follow the proper procedure for submitting appropriate requests and documentation to the command Personnel Support Activity Detachment (PSD) to release or correct pay entitlements. Worked alongside command Paralegal Specialist to review Non-Judicial Punishments (NJP) and ensure documentation was provided for disciplinary hearings in accordance with the Uniform Code of Military Justice (UCMJ). Conducted audits of service records, for instance, Official Military Personnel Files (OMPF), Record of Emergency Data (RED), Dependency Application (NAVPERS 1070/602), and Servicemembers’ Group Life Insurance Election and Certificate (SGLI) for over 300 personnel improving command file accuracy by 95%. Handled over 90 military separations, such as retirements, medical separations, End of Active Obligated Service, administrative separations, and involuntary separations. Prepared separations packages for service members and provided guidance to ensure documentation was completed accurately and timely. Assessed completed separation files and supporting documents for proper finalizing of Certificate of Release or Discharge From Active Duty (DD214). Promoted to the next pay grade through the Meritorious Advancement Program (MAP) less than a year stationed onboard.