Jessica Yoder Email & Phone Number

Auburn, MI, US

Michigan, United States

Midland, MI

• Determine and execute global service strategy for the Store, Synch, and Share portfolio
• Guide the execution of technical deliverables to drive employee collaboration and productivity via storage and share platforms while maintaining and increasing high levels of client satisfaction
• Support Dow’s digital transformation via Cloud-first technologies, enabling employee accessibility and agility, as well as the subsequent reduction of technical debt
• Lead efforts across departments to enable the digital transformation and success of both our Function and Business

Greater Saginaw-Midland-Bay City Area

• Drive and manage change related to HR Next Gen activities and technologies, including unit, prototype, and new enabling technologies testing
• Manage Learning Services activities directly related to SPIN activities, ensuring the delivery of relevant course data to Corteva and DuPont while enforcing intellectual property standards
• Maintain and enhance strategic community partnership with Delta College Corporate Services

Midland, MI

• Effectively manage the unique complexities inherent to leading teams aligned to separate functions and service lines
• Lead the integration of the heritage Dow and heritage Dow Corning HR Service Centers, establishing a single contact center for all active and retired employees
• Contributed to Project Lion FIT activities as a team member and currently collaborating on the NA HR FIT - EM/DAS Legal Entity Carve Out Project
• Integrating heritage Dow Corning and heritage Dow Chemical Records Center Offices, merging two systems of record, 2000+ record titles, and four Midland facilities
• Created the North America BPSC iLEAD for Influencers program with the purpose of developing and mentoring the informal/emerging leaders throughout the Center

Midland, MI

• Client facing business functional lead for multiple service lines with Procure to Pay, leading a team 50+ employees in a co-employment setting
• Incorporated the use of metrics to make team members conscious of the direct correlation between performance and service expectations; utilized this information to manage workloads in an empowered work environment
• Pioneered both the BPSC Leadership Development and Leadership Expectations Programs to ensure consistency in leader training, expectations, and resource availability globally. Collaborated with project group to merge.
• Developed Business Continuity Plan for the department, ensuring all critical staff had access to data, procedures, and tools for various emergency situations

Midland, MI

• Responsible for tower right-shoring initiative, analyzing work complexity and volumes.
• Rebranded and refreshed service lines targeting stakeholder satisfaction
• Coached and mentored team members to continuously evolve individually and function better as a cohesive unit

Midland, MI

• Provided technical, pricing, sample, and literature support for 7,000+ Dow products/businesses including Pharma Solutions, Food Solutions, Water and Process Solutions, Consumer and Industrial Solutions, Dow Coating.
• M&A focal point in support of Rohm and Haas customer groups
• Coordinated team workload and staffing to ensure operational reliability, service level achievement, and client satisfaction
• Mentored new team members, ensuring both their product knowledge proficiency and their customer service aptitude and excellence