Jessica Black Email & Phone Number

Newton, Massachusetts, United States

• College Coach
• Counsel families on navigating the complex financial aid process, encompassing loans, scholarships, grants, and alternative financing avenues.
• Provide expert guidance and strategies for optimizing college affordability and payment options.
• Conduct interactive Q&A sessions during live events and webinars, addressing inquiries on financial aid with clarity and precision.
• Manage external scholarship resources and educational materials that foster financial aid literacy.
• Engage in-depth discussions about federal and state aid, elucidating federal and state loan programs, and deciphering the federal methodology (FM) used to compute the expected family contribution (EFC) and student aid.

Portland, Oregon

• Core Responsibilities
• Promoted from Financial Aid Counselor in 09/2016 to support overall administration and compliance of financial aid programs for private postsecondary institution, including management of federal, state, and.
• Oversee disbursements and reconciliations of $7M+ in funds for 15+ federal, state, and private grants and scholarships.
• Counsel diverse student populations to demystify financial aid complexities; review and process 1K+ financial aid applications each academic cycle for both incoming applicants and continuing undergraduate students.
• Performed monthly and yearly reconciliation for federal work-study and institutional work-study programs. Collaborated with Business Office to extract/interpret data in Workday and Colleague.
• Collect and maintain accurate student data records and liaise with cross-functional institutional departments to assist in appropriate fund matching; collaborate with Associate VP of Financial Aid to develop strategies.

Beaverton, Oregon, United States

• WorkSource Redmond | April 2012 - April 2013WorkSource Beaverton-Hillsboro | April 2013 - January 2015
• Account Representative for high tech businesses in Washington County, responding to the Governor’s initiative to overhaul Oregon’s workforce system.
• Identified and reported out on high tech industry trends.
• Submitted feedback and executed judgment to refine regional standard business operation procedures, processes, and workflow for the Portland Metro area.
• Managed job listings and streamlined active recruitment for employers; administered details for recruitment planning; ascertained ESQA standards.
• Conducted outreach to local employers to market employment services and workforce development strategies; established relationships and rapport.

Portland, Oregon, United States

• Scheduled appointments for patients by phone and in person.
• Verified insurance coverage for dental benefits and eligibility.
• Submitted claims and followed up on processing.
• Contacted pharmacies for new prescription requests and refills.
• Prepared cases for shipment to labs, and accepted order deliveries.
• Made inquiries on accounts sent to collections.

Eugene, Oregon

• Assisted with counseling college students, and their families, in the financial aid process, including FAFSA, work-study, grant and scholarship assistance, and loan processing.
• Interpreted federal, state, and university rules, regulations, and policies to students and their families.
• Helped students understand their financial aid award letters; explained how to accept and secure aid.
• Informed students of outstanding requirements for tax and income verifications.
• Guided parents through the steps of applying for a Parent PLUS Loan.
• Applied knowledge of aid adjustments for study abroad, revision requests, eligibility re-determination requests, and additional information letters.

Portland, Oregon

• Paid Internship
• Processed banking requests at the busiest branch in the region.
• Performed multiple transactions simultaneously at drive-through window, including deposits, withdrawals, cash advances, and check cashing.
• Accepted loan and credit card payments.
• Issued cashier’s checks, traveler’s cheques, and money orders.
• Redeemed saving bonds and exchanged foreign currency.

Bachelor Of Arts (Ba), Psychology (Major); Business Administration (Minor)

High School Diploma, High School

Activities and Societies: Honor Roll, Peer Mediator, STARS Student Leader, National Honor Roll, National Society of High School.