Jessica Andersson Sorvari Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australien

Assisted clients by creating and setting up integrations for automated messages out of Podium and other functionality. While also advising on recommended strategies for the client's vertical. Performed troubleshooting and maintenance on the integrations. Using internal data logging systems and, AWS, Tray io and Datadog.Updated and created relevant documentation for internal use and for clients. Also introduced and explained the open API resources.

Melbourne, Victoria, Australien

Customer service agent for one of the worlds largest motorised vehicle manufacturers. Assist customers with their enquires or concerns regarding their vehicle through calls and email. Handling cases, eg following procedures outlined for finding resolutions and answers to the concerns and enquires of the customers, the collection of information from different departments in the organisation, and appropriate escalation of cases to relevant department. Case management is done through SalesForce.

Melbourne, Victoria, Australien

Waitress with duties consisting of: Preparation of restaurant before opening. Taking care of costumers and giving them excellent service. For example recommendations and adaptations of the dishes according to their dietary needs . Cleaning and closing down of the restaurant. Ongoing cleaning and preparation of the restaurant where needed during opening hours. Taking orders and payments.

Trollhättan, Västra Götaland, Sverige

We where 5 teachers and assistants taking care of 30 kids age 1-5. I and another teacher where responsible for planning and execution of curriculum for the children age 1-3. We worked in theme based projects across the age groups. Collaboration between educators in the work was common and encouraged from management.

Elwood, Victoria, Australien

FOH for this lovely coffee shop in Elwood. Handled orders, payments and preparation of some beverages.

Uddevalla, Västra Götaland, Sverige

Early childcare teacher working with children age 1-3 years old. I was responsible to plan and execute the curriculum. Also participate in planning and execution of development of the school. Participate in the education courses that was offered and share the information to colleagues that couldn't participate. The pedagogic that is used in this facility is very inspired by the famous Reggio Emilia.

University Diploma In Informatics, It

Studying remotely towards an university diploma in informatics (IT). Courses that I have done so far has given me knowledge in: SQL, JAVA.

Physical Educatuion With Extra Focus On Outdoor Activites., Education

Studied to be a Physical education teacher with extra focus on outdoor activities, for example kayak and cross-country skiing. Also did.