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🧠Jessica Finch is listed as Lifelong Learner, Perpetually Evolving - Fearlessly Transforming Challenges into Opportunities. at Western Alliance Bank, a company with 1893 employees, based in Mesa, Arizona, United States. AeroLeads shows a matched LinkedIn profile for 🧠Jessica Finch.
🧠Jessica Finch previously worked as Senior Preferred Banking Training Specialist at Western Alliance Bank and Senior Client Service Trainer at Western Alliance Bank.
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With a passion for empowering employees through engaging, accessible learning experiences, I specialize in designing and delivering dynamic training assets for diverse teams. Proficient in Articulate 360 and the Adobe Suite, I create customized e-learning modules, interactive resources, and job aids to meet specific learning needs.My background spans client experience and operations management, where I managed teams, optimized processes, and resolved client escalations, building a strong foundation in service excellence and effective problem-solving. This experience informs my approach to training, enabling me to design learning solutions that address real-world challenges.As a Learning Consultant, I lead in-person and virtual training sessions that promote skill development and growth across various levels. My goal is to ensure each session—whether face-to-face or online—leaves employees with practical, actionable knowledge that enhances their day-to-day performance and supports long-term career success.
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As a Senior Preferred Banking Training Specialist, I am responsible for designing and delivering comprehensive learning solutions that support employee development within the preferred banking division. My role involves creating both web-based learning and instructor-led training programs, utilizing a blend of instructional design principles, industry best.
Phoenix, Arizona, United States
As a Senior Client Service Training Specialist, I provided essential training to commercial clients on the use of our online banking and Treasury Management products. My role focused on empowering clients with the knowledge and skills they need to effectively manage their finances through our digital platforms, ensuring a seamless banking experience.Key.
Phoenix, Arizona, United States
As a Senior Client Service Analyst, I was dedicated to delivering exceptional support by addressing client needs with a first-call resolution approach. My role involved managing a high volume of inbound calls, providing timely and effective solutions to enhance the client experience.Key responsibilities included:Client-Centered Support: Responding to.
Tempe, Arizona, United States
As the Written Correspondence representative of BBVA Bank, I was responsible for the intake, maintenance and responses to complaints submitted in a written format. I had a focus on FDIC, BBB and CFPB cases, and worked closely with our Compliance Department to ensure bank risk was at a minimum.
Tempe, Arizona, United States
A part of the Client Care Team at BBVA USA, I handled escalated client concerns on behalf of the CEO and executive offices with professionalism and swiftness. I consistently acted as a neutral party who sought the best resolution for the client and the bank mutually in the escalated concern.
Gilbert, Arizona, United States
As the Client Experience and Operations Manager, I was responsible for ensuring proper maintenance and compliance with company and federally mandated requirements. Additionally, I managed a teller staff both training and oversaw the day-to-day operations.
Other employees you can reach at westernalliancebancorporation.com. View company contacts for 1893 employees →
Viviana Rizo
Colleague at Western Alliance BankGlendale, Arizona, United States, United States
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Jana A.
Colleague at Western Alliance BankDallas-Fort Worth Metroplex, United States
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Hope Rutland
Colleague at Western Alliance BankUnited States, United States
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Pandurang T
Colleague at Western Alliance BankUnited States, United States
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Dana Mccrory
Colleague at Western Alliance BankLas Vegas, Nevada, United States, United States
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Gina Yousif-Levin
Colleague at Western Alliance BankPhoenix, Arizona, United States, United States
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Debra Garlow
Colleague at Western Alliance BankUnited States, United States
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Esther Duran (Sdfc)
Colleague at Western Alliance BankUnited States, United States
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Byron Lai
Colleague at Western Alliance BankBaltimore City County, Maryland, United States, United States
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Brian M.
Colleague at Western Alliance BankSan Diego, California, United States, United States
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🧠Jessica Finch works for Western Alliance Bank.
🧠Jessica Finch is listed as Lifelong Learner, Perpetually Evolving - Fearlessly Transforming Challenges into Opportunities. at Western Alliance Bank.
🧠Jessica Finch is based in Mesa, Arizona, United States while working with Western Alliance Bank.
🧠Jessica Finch has worked for Western Alliance Bank and Bbva In The Usa.
🧠Jessica Finch's colleagues at Western Alliance Bank include Viviana Rizo, Jana A., Hope Rutland, Pandurang T, and Dana Mccrory.
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