Jessica Boals Email & Phone Number

At Bitfocus, we create technology that advances solutions to our greatest social challenges. Our software, Clarity Human Services, is the fastest-growing homelessness data platform in the nation, providing solutions for HMIS, case management, and more. Comprised of technology and public policy professionals, our staff are individuals who are passionate about helping transform systems of care through software and professional services that facilitate data-driven decision making.

• Led People Operations for the United States and Canada; including compliance, benefits management, global policy development, onboarding, offboarding, reporting, process development, leave of absences, global program development, audits, HRIS global administration, systems & platforms management, employee engagement, and more• Joined as 1st US people ops hire to build out basics; created and scaled processes, programs, operations, benefits, and more to support near 4x growth of… Show more • Led People Operations for the United States and Canada; including compliance, benefits management, global policy development, onboarding, offboarding, reporting, process development, leave of absences, global program development, audits, HRIS global administration, systems & platforms management, employee engagement, and more• Joined as 1st US people ops hire to build out basics; created and scaled processes, programs, operations, benefits, and more to support near 4x growth of company and establishment of new country entity, without any hires to People Ops function; concurrent management of all areas of HR operations• Extensive experience in building HR operations from scratch and in implementing tools & practices that enable efficiency, scale, and management of complex global business needs• Launched Canada benefits from ground up; including full benefits management, new systems and providers, policies development, time off, processes, and more Show less

Examples:Benefits: Implementations & launches of a multitude of global plans, benefits, & platforms, such as a new 401K provider & system, new insurance carriers & insurance plans across all benefit types, & 7 new benefits launched in 1 year; End-to-end management of every Open Enrollment, with analyses created & presented to C-level executives; From-scratch benefits implementation in Canada including new regulations, systems, insurance plans, & employee comms; Leave of absence… Show more Examples:Benefits: Implementations & launches of a multitude of global plans, benefits, & platforms, such as a new 401K provider & system, new insurance carriers & insurance plans across all benefit types, & 7 new benefits launched in 1 year; End-to-end management of every Open Enrollment, with analyses created & presented to C-level executives; From-scratch benefits implementation in Canada including new regulations, systems, insurance plans, & employee comms; Leave of absence administration across various types such as parental, disability, personal, workplace injury, & medicalCompliance: Federal EEO1 Reporting; CA Pay Data Reporting; Nondiscrimination Testing; CMS Reporting; ACA vendor implementation; Lead in company audits, including customer, investor, financial, compliance, & SOC2; Global policy development, such as leave of absence, time off, benefits, reimbursement programs, & more; Implementation of global anti-harassment trainingProcesses & Platforms: Ground-up design & scale of global, cross-functional processes such as onboarding, offboarding, transfers, & more for all employment types; Owner of all HR systems including HRIS, benefits, 401K, performance management, surveys, trainings, & more; HRIS design & management for complex global workforce; Development of Organizational Dashboard for executive insight into company metrics; Platform & tools implementations to support evolving global workforce; Implementation of JIRA functionalities to support scale & management of global processesProgram Development: Global New Hire Journey created & shared globally to detail every touchpoint with new hires; Work Anniversary Program; Global New Hire Buddy Program; metrics & comms implemented such as 30-Day New Hire Onboarding Survey, 45-Day 1:1 New Hire Check-Ins, 90-Day Manager Onboarding Survey, & customized Manager Feedback Loops; Development of a global, customizable Onboarding Plan spanning 1st week to 90+ days for use by all new hires & managers Show less

Vineti was founded to solve the key challenges patients, medical providers, pharmaceutical companies and regulators face in the delivery and commercialization of 21st century medicine. Vineti’s PTM® platform is essential enterprise software to drive and scale global personalized therapies, such as cell therapies, gene therapies, and cancer vaccines. PTM® connects the right patient to the right product, on time and on track. See why Vineti is a World Economic Forum Technology Pioneer, with… Show more Vineti was founded to solve the key challenges patients, medical providers, pharmaceutical companies and regulators face in the delivery and commercialization of 21st century medicine. Vineti’s PTM® platform is essential enterprise software to drive and scale global personalized therapies, such as cell therapies, gene therapies, and cancer vaccines. PTM® connects the right patient to the right product, on time and on track. See why Vineti is a World Economic Forum Technology Pioneer, with patented supply chain technology for personalized therapeutics.www.vineti.com Show less

San Francisco Bay Area

• Sole member of the HR/People Operations department leading everything human resources/people ops related (offices in San Francisco, Portland, Canada, and Buenos Aires) • Responsible for both US and Canadian benefits management, onboarding, offboarding, compliance, talent acquisition, employee engagement, company program management/development, HRIS management/reports, employee handbook/policy development, events, and more• Lead transition to entirely new benefits platform for… Show more • Sole member of the HR/People Operations department leading everything human resources/people ops related (offices in San Francisco, Portland, Canada, and Buenos Aires) • Responsible for both US and Canadian benefits management, onboarding, offboarding, compliance, talent acquisition, employee engagement, company program management/development, HRIS management/reports, employee handbook/policy development, events, and more• Lead transition to entirely new benefits platform for all US employees; conducted market research to determine most cost-effective option while still maintaining low impact to employee benefits/experience• Design, implement, and own company programs/policies; Contributed to revamp of company-wide ‘Up! Program’ with 100% participation by creating significantly easier process for employees and more detailed/accurate tracking for HR/Finance• Manage end-to-end employee lifecycle; Including full-cycle recruiting, onboarding/offer letters, employee engagement, offboarding/separation agreements Show less

San Francisco Bay Area

Upsight is a comprehensive web and mobile marketing platform. We empower the world’s best marketers to build personal, profitable relationships with their customers.Our proven enterprise marketing solutions afford our clients the power and flexibility needed to execute sophisticated strategies that keep customers engaged, retained and monetized. Upsight is built from the ground up to handle the unique challenges of scalable, portfolio-driven businesses that depend on premium targeted… Show more Upsight is a comprehensive web and mobile marketing platform. We empower the world’s best marketers to build personal, profitable relationships with their customers.Our proven enterprise marketing solutions afford our clients the power and flexibility needed to execute sophisticated strategies that keep customers engaged, retained and monetized. Upsight is built from the ground up to handle the unique challenges of scalable, portfolio-driven businesses that depend on premium targeted messaging and multi-stream revenue optimization.Our platform gives marketers the 360° understanding of customer behavior needed to deliver the right message, to the right customer on the right channel. Unlike other marketing platforms, our best-in-class analysis and data visualization tools empower anyone to definitively evaluate campaign effectiveness and immediately optimize their efforts without the need for additional engineering resources or specialized technical knowledge.Upsight unifies flexible growth marketing tools with granular downstream reporting to make it easy for marketers to optimize even the most powerful campaigns for maximum ROI. Show less

San Francisco Bay Area

• Sourced hundreds of diverse engineering leads; identified and implemented creative strategies to uncover fresh talent• Focused entirely on diversity candidates across multiple domains: machine learning/ranking, full-stack product, iOS, Android, front-end web, back-end infrastructure/platform, and engineering leadership• Researched and tracked industry dynamics to complete complex technical recruiting projects which significantly contributed to company diversity goals•… Show more • Sourced hundreds of diverse engineering leads; identified and implemented creative strategies to uncover fresh talent• Focused entirely on diversity candidates across multiple domains: machine learning/ranking, full-stack product, iOS, Android, front-end web, back-end infrastructure/platform, and engineering leadership• Researched and tracked industry dynamics to complete complex technical recruiting projects which significantly contributed to company diversity goals• Engaged and interacted with candidates as their first point of contact with the company and utilized Greenhouse Applicant Tracking System (ATS) on a daily basis to accurately track and organize robust talent pipeline Show less

• Researched the organization of people within business and team settings; focused on the qualities of individuals that predict the best team chemistry and cohesion, specifically in regards to NASA crews• Listed as lead author for research of psychology of spaceflight and crew composition involving NASA astronauts on long-duration missions aboard the International Space Station• Accepted to the American Society for Gravitational and Space Research Annual Conference to present… Show more • Researched the organization of people within business and team settings; focused on the qualities of individuals that predict the best team chemistry and cohesion, specifically in regards to NASA crews• Listed as lead author for research of psychology of spaceflight and crew composition involving NASA astronauts on long-duration missions aboard the International Space Station• Accepted to the American Society for Gravitational and Space Research Annual Conference to present research in November 2015• Awarded two grants from Santa Clara University, totaling $5000 Show less

Santa Clara University

• Oversaw public relations and recruitment for ISL Club at Santa Clara University in order to recruit students to attend immersion trips around the world• Recruited over 200 students in less than six months to participate in the club through various approaches, such as organizing events and activities, marketing club through active management of social media, creating PowerPoints and fliers, and in-person discussions and presentations

Santa Clara University

• Worked alongside doctors, nurses, psychologists, and other administrative staff in Santa Clara University’s health center to ensure efficient workflow and service for over 5000 students• Increased productivity of Cowell team through assisting staff members, organizing health center programs, performing patient data entry and filing, and creating promotional fliers for events and services

• Promoted from Administrative Assistant (2010-2012) to Manager of Shipping Department in 2013• Oversaw department operations which increased shipping volume output while still maintaining a small team• Redesigned physical layout and organization of shipping department which dramatically increased efficiency and accuracy of customer orders

Bachelor Of Science In Psychology, Double-Minor In Public Health And Spanish

Related Coursework: Advanced Topics in Negotiations, Industrial Organizational Psychology, Managing Workplace Diversity/Psychology.

Education record

Activities and Societies: Varsity Softball; National Honor Society; National Spanish Honor Society

Emt

• Obtained EMT (Emergency Medical Technician) national certification and two state certifications in 2012