Awarded Top Earning Agent in team for all full months in Production.Earned 98% Quality Assurance average as an agent, with Inbound and Outbound calls.Promoted to supervisor after 77 days in Production.Built sustainable relationships and trust with customer accounts using open and interactive communication.Recorded inquiries, disputes, and complaints to maintain up-to-date records of customer interactions and transactions.Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.Maintained my team’s QA yearly average of 97.2% and compliance yearly average of 99%.Successfully established career growth opportunities within 60% of my team.Ranked in the company’s supervisor stack rank #10 for 2023, with only 6 months in the position.Discovered issues and communicated with the client directly, resulting in widespread business changes for other call centers and lines of business.Created charts and presentations of the issues found to aid the client and directors of departments to find solutions.Found solutions to back-end issues within the supervisor position, creating charts, formulas, and similar to help report accurate data.Supervised other departments and lines of business when requested.

Conferred with customers by telephone or in-person to provide product or service information.Worked independently with families struggling with mental illness and developmental issues to provide quality photography.Determined charges for services requested and arranged for billing.Drafted and distributed client invoices.Photographed weddings, receptions, and families offering competitively priced photo packages to meet diverse budgets.Experienced with social media and communications platforms.Developed entrepreneurial objectives, budgets, policies, procedures and strategies.Directed assistant photographers in setting up cameras and lighting equipment.Managed client portfolios, kept client plans up-to-date.Built sustainable relationships and trust with customer accounts using open and interactive communication.

• Greeted and accommodated guests, building positive experience from first interaction.• Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.• Listened to customer concerns and complaints and quickly rectified issues.• Assessed guest demeanor and identified negative behavior, addressing with manager.• Created and maintained optimal communication chain, reducing guest dissatisfaction.• Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty.• Exercised focus and concentration to keep track of tables and remember orders.• Prioritized multiple tasks in dynamic environment and stayed calm and composed.

• Persuaded or influenced guest purchase by enticing with higher margin items and add- ons.• Attended company and restaurant required trainings and meetings, improving skills.• Memorized menu to help diners make informed meal choices.• Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty.• Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.• Memorized frequent customer preferences to build relationships and loyalty.• Listened to customer concerns and complaints and quickly rectified issues.• Described ingredients and cooking methods to explain preparation of various food items.• Suggested additional items to customers to increase restaurant sales.• Prioritized multiple tasks in dynamic environment and stayed calm and composed.• Assessed guest demeanor and identified negative behavior, addressing with manager.

• Memorized frequent customer preferences to build relationships and loyalty.• Listened to customer concerns and complaints and quickly rectified issues.• Met deadlines while maintaining high-quality deliverables.• Attended company and restaurant required trainings and meetings, improving skills.• Prioritized multiple tasks in dynamic environment and stayed calm and composed.• Used restaurant industry terms and lingo to effectively communicate with front-of-house and back-of-house staff.• Answered telephones to take reservations or to-go orders.• Provided efficient and courteous service to customers at all times.• Troubleshot minor problems and reported larger technical issues.• Contributed to employee development plans in support of job-specific skills development.• Addressed and resolved client or customer inquiries to foster superior standards of service.• Led and directed team members on effective methods, operations and procedures.