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Jéssica Cavalcanti Email & Phone Number
Coordenador de incidentes
at
Symend
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Coordenador de incidentes
Location
Rio De Janeiro, Brazil
Company size
Who is Jéssica Cavalcanti? Overview
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Quick answer
Jéssica Cavalcanti is listed as Coordenador de incidentes at Symend, a with 134 employees, based in Rio De Janeiro, Brazil. AeroLeads shows a matched LinkedIn profile for Jéssica Cavalcanti.
Jéssica Cavalcanti previously worked as Customer Support Coordinator at Bluegreen and Head of Customer Success and Experience at Grana Capital. Jéssica Cavalcanti holds Formação, Gestão De Produto from Alura.
Company email context
Email format at Symend
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Symend
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Profile bio
About Jéssica Cavalcanti
Recently graduated in Business Administration from Estácio de Sá University. Over more than ten years in the field of administration, I have accumulated a solid experience in various roles, demonstrating versatility and skill in leading teams. At the beginning of my journey, I had the opportunity to enhance my English communication skills by dealing with clients and collaborators from different countries. This experience not only strengthened my language proficiency but also allowed me to develop writing skills with technical terms.I then took on my first leadership challenge at a renowned tattoo studio, where my effective management resulted in significant financial growth and the consolidation of the brand in the market. In 2017, I embarked on the entrepreneurial journey by founding an artistic collective. I crafted a solid business plan, dedicated myself to fundraising, and sought strategic partners to bring the project to fruition. This initiative led to the realization of Paralelo 82, a venture born from the vision and dedicated effort to transform ideas into reality. As Co-founder and Manager of the studio, I led digital marketing strategies, organized successful events, and implemented an e-commerce. Additionally, I recruited and developed talents, enhancing my skills in recruitment/selection and leadership.Opting for a career transition, with a focus on large technology companies, I joined Stone as a Customer Experience Analyst. This opportunity allowed me to deepen my understanding of business rules' complexities and the functioning of large corporations, significantly expanding my professional horizon, which had previously centered on experiences with smaller companies. Currently, as a Team Leader in Customer Experience, I lead a team dedicated to customer service. My focus is on service excellence, customer satisfaction, and continuous improvement, always maintaining close collaboration with product developers. I am committed to providing not only quality service but also aligning our operations synergistically with user innovations and needs.My journey reflects my commitment to excellence, effective leadership, and the ability to generate positive results in various areas.
Current workplace
Jéssica Cavalcanti's current company
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Symend
9 roles
Jéssica Cavalcanti work experience
A career timeline built from the work history available for this profile.
Customer Support Coordinator
Current
Sep 2024 - Present
Head Of Customer Success And Experience
Mar 2024 - Sep 2024
Team Leader
Customer Experience Manager and Team Leader committed to raising service standards. Specialized in satisfaction strategies, KPI analysis, conducting productive one-on-ones, creating reports, and implementing action plans. Strong interaction with the Product team to ensure the quality of experiences.
Feb 2023 - Jan 2024
Customer Support
Position dedicated to customer service and specialized security assistance. Experience in creating satisfaction projects. Committed to providing positive experiences, always striving to exceed expectations and promote a safe and satisfying environment for customers.
Mar 2021 - Nov 2023
Co-Founder And Manager
Co-founder and Manager of the art collective Paralelo82, leading a multidisciplinary team of over 20 professionals. Specialist in financial control, strategic planning, and financial projections. Responsible for digital marketing, with a focus on social media, event production from planning to execution, and e-commerce development based on Nuvem Shop. In charge of creating KPIs for team performance metrics and expertise in team recruitment and selection. Responsible for conducting one-on-ones… Show more Co-founder and Manager of the art collective Paralelo82, leading a multidisciplinary team of over 20 professionals. Specialist in financial control, strategic planning, and financial projections. Responsible for digital marketing, with a focus on social media, event production from planning to execution, and e-commerce development based on Nuvem Shop. In charge of creating KPIs for team performance metrics and expertise in team recruitment and selection. Responsible for conducting one-on-ones and career consulting for artists. Show less
Apr 2017 - Nov 2020
Manager
Don'T Cry
Manager of a tattoo studio, leading a multidisciplinary team with expertise in financial control, strategic planning, and financial projections. Notable for product creation and prospecting/recruitment for team expansion. Under my management, the studio doubled its revenue, reflecting my commitment to success and sustainable growth.
Mar 2016 - Apr 2017
Bilingual Receptionist
Feb 2013 - Mar 2014
Management Internship
Jun 2011 - Dec 2012
Team & coworkers
Colleagues at Symend
Other employees you can reach at symend.com. View company contacts for 134 employees →
MC
Mallory Cotter
Colleague at SymendSt John’S, Newfoundland And Labrador, Canada
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SB
Sahil Brar
Colleague at SymendGreater Calgary Metropolitan Area, Canada
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AS
Akhil S
Colleague at SymendCalgary, Alberta, Canada
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LM
Lachlan Mahan
Colleague at SymendCalgary, Alberta, Canada
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RM
Ryan Macdonald
Colleague at SymendCalgary, Alberta, Canada
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MP
Masroor Posh
Colleague at SymendCalgary, Alberta, Canada
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HM
Hossameldin Mohammed
Colleague at SymendVancouver, British Columbia, Canada
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MH
Mohamad Hammoud
Colleague at SymendCalgary, Alberta, Canada
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MG
Mike Giannikos
Colleague at SymendPincourt, Quebec, Canada
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JH
Jared Hoffman
Colleague at SymendCanada
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Mallory Cotter
Colleague at SymendSt John’S, Newfoundland And Labrador, Canada
View →
SB
Sahil Brar
Colleague at SymendGreater Calgary Metropolitan Area, Canada
View →
AS
Akhil S
Colleague at SymendCalgary, Alberta, Canada
View →
LM
Lachlan Mahan
Colleague at SymendCalgary, Alberta, Canada
View →
RM
Ryan Macdonald
Colleague at SymendCalgary, Alberta, Canada
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MP
Masroor Posh
Colleague at SymendCalgary, Alberta, Canada
View →
HM
Hossameldin Mohammed
Colleague at SymendVancouver, British Columbia, Canada
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MH
Mohamad Hammoud
Colleague at SymendCalgary, Alberta, Canada
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MG
Mike Giannikos
Colleague at SymendPincourt, Quebec, Canada
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JH
Jared Hoffman
Colleague at SymendCanada
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3 education records
Jéssica Cavalcanti education
Formação, Gestão De Produto
Bacharelado Em Administração, Business Administration And Management, General
Human Resources Management/Personnel Administration, General
FAQ
Frequently asked questions about Jéssica Cavalcanti
Quick answers generated from the profile data available on this page.
What company does Jéssica Cavalcanti work for?
Jéssica Cavalcanti works for Symend.
What is Jéssica Cavalcanti's role at Symend?
Jéssica Cavalcanti is listed as Coordenador de incidentes at Symend.
Where is Jéssica Cavalcanti based?
Jéssica Cavalcanti is based in Rio De Janeiro, Brazil while working with Symend.
What companies has Jéssica Cavalcanti worked for?
Jéssica Cavalcanti has worked for Symend, Bluegreen, Grana Capital, Stone, and Paralelo 82.
Who are Jéssica Cavalcanti's colleagues at Symend?
Jéssica Cavalcanti's colleagues at Symend include Mallory Cotter, Sahil Brar, Akhil S, Lachlan Mahan, and Ryan Macdonald.
How can I contact Jéssica Cavalcanti?
You can use AeroLeads to view verified contact signals for Jéssica Cavalcanti at Symend, including work email, phone, and LinkedIn data when available.
What schools did Jéssica Cavalcanti attend?
Jéssica Cavalcanti holds Formação, Gestão De Produto from Alura.
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