Recently graduated in Business Administration from Estácio de Sá University. Over more than ten years in the field of administration, I have accumulated a solid experience in various roles, demonstrating versatility and skill in leading teams. At the beginning of my journey, I had the opportunity to enhance my English communication skills by dealing with clients and collaborators from different countries. This experience not only strengthened my language proficiency but also allowed me to develop writing skills with technical terms.I then took on my first leadership challenge at a renowned tattoo studio, where my effective management resulted in significant financial growth and the consolidation of the brand in the market. In 2017, I embarked on the entrepreneurial journey by founding an artistic collective. I crafted a solid business plan, dedicated myself to fundraising, and sought strategic partners to bring the project to fruition. This initiative led to the realization of Paralelo 82, a venture born from the vision and dedicated effort to transform ideas into reality. As Co-founder and Manager of the studio, I led digital marketing strategies, organized successful events, and implemented an e-commerce. Additionally, I recruited and developed talents, enhancing my skills in recruitment/selection and leadership.Opting for a career transition, with a focus on large technology companies, I joined Stone as a Customer Experience Analyst. This opportunity allowed me to deepen my understanding of business rules' complexities and the functioning of large corporations, significantly expanding my professional horizon, which had previously centered on experiences with smaller companies. Currently, as a Team Leader in Customer Experience, I lead a team dedicated to customer service. My focus is on service excellence, customer satisfaction, and continuous improvement, always maintaining close collaboration with product developers. I am committed to providing not only quality service but also aligning our operations synergistically with user innovations and needs.My journey reflects my commitment to excellence, effective leadership, and the ability to generate positive results in various areas.