Jessica Chacon Email and Phone Number

Working with families and children using TBRI and TF-CBT.

- Work within HMIS and Apricot systems to track client outcomes - Assess clients and place them in proper grant categories - Collaborate with clients to create and achieve personal goals - Partner with community resources to provide wrap-around services for clients

● Plans and execute all content for five social media accounts.● Designs all print and digital marketing for the City and City Events.● Coordinate various communication efforts in support of all City programming.● Plans and executes the City’s marketing and communications efforts through a variety of channels, including; the City website, all city social media accounts, news releases, videos, and community outreach.● Works with the Executive Assistant in support of the administrative functions of the City Manager’s office.

● Answer emergency and non-emergency phone calls● Emergency Medical Dispatcher certified● Access to highly confidential information (TCIC and NCIC information)● Enter and clear warrants using Open Fox● Training: crisis communications, TLETS, basic telecommunicator, voice and hearing-impairedemergency calls

● Assist Communication Director and staff● Project management● Finance coding● Vendor relations management● Worked with the executive leadership forapproval on all creative designs● Managed ordering and payment ofcollateral

● Work with victims of sexual exploitation / human trafficking● Manage in-house operations, including but not limited to scheduling of overnight staff (shift leads),teach classes, community relations, resident appointment scheduling, resident intake process,documentation management, volunteer coordination, donation inventory, general officeadministration● Access to highly confidential information● Provide consistent operations by adhering to the program model and resident guidelines● Verbal de-escalation skills used for crisis resolution● Effective communication with residents, Program Director, and other staff members● Knowledge of addiction behaviors and trauma indicators● Knowledge in Word, PowerPoint, Excel, Google Systems● Implemented strategies to increase program effectiveness● Determined resident needs and developed program initiatives accordingly● Developed training programs for all staff members● Supervised 7 staff members● Managed a caseload of 4-5 residents at any given time● Observed and monitored residents’ behavior and responses to treatment

Providing programs and resources for those at risk of trafficking and abuse.

• Handled client disputes • Organize and file paperwork • Mail room assistant • Substitute Receptionist • Answer phone calls• Collect employee applications • Used Microsoft Word, Excel, Powerpoint, Outlook