Jessica Chaffee Email & Phone Number

• Participate in post-incident reviews for notable and unplanned outages to gather critical information regarding root causes, solutions, preventative measures, and risk of recurrence• Deliver monthly reliability trending presentations to White Glove clients, offering valuable insights into system performance and improvements• Conduct monthly client meetings, ensuring proactive communication and providing clients with comprehensive information about recent application outages• Manage team projects, closely monitoring progress to ensure all tasks are completed efficiently and on schedule• Collaborate with the development team to test and validate new features in a non-production environment, ensuring functionality and performance before release• Support account managers and stakeholders by handling ad-hoc requests, addressing reporting needs, and assisting with client inquiries• Act as a key liaison between technology teams and Regulated Markets, delivering timely root cause analyses and preventative measures related to past incidents• Prepare concise and business-friendly executive summaries during and immediately following notable impact outages• Capture meeting minutes and distribute meeting summaries to the team

Greater Minneapolis-St. Paul Area

IT Project Management ConsultantClient: Pharmacy Benefit Management Industry• Engaged on managed incidents, assessed client impact, and communicated technology outages to external clients• Tracked and analyzed key metrics, delivering concise summary updates during weekly team meetings and providing valuable insights to the team• Recognized opportunities for optimization and streamlined workflows to boost overall efficiency and productivity• Recorded key discussion points, action items, and decisions during meetings, ensuring clarity and accountability within the teamProject CoordinatorClient: Industrial Construction and Safety Services• Established a process with governance to effectively gather audit information from diverse stakeholder groups• Created and executed communications plan to maintain relationships and secure process adherence• Produced a repeatable onboarding process for new consultants commencing their client engagement, promoting consistency and efficiency in the integration of team members

La Crosse, Wisconsin

• Performed executive-level tasks under little supervision to oversee all branch operations and communication• Developed and proposed updates to branch and client processes to continuously improve the client experience and branch efficiency • Acted on opportunities to connect clients with appropriate digital services• Responded to client issues and requests in a timely and efficient manner• Identified and pursued development opportunities to improve contribution and impact

La Crosse, Wisconsin

• Managed sponsorship and donation requests• Coordinated station public service commitments• Supported the General Manager, Sales Manager, and Marketing Consultants on cultivating and maintaining internal department relationships, ensuring seamless communication and collaboration• Produced weekly pacing reports and meeting minutes• Executed and organized station sponsored events, banquets, and meetings• Wrote commercial scripts and coordinated commercial shoots for 40 sponsored events each year• Coordinated materials for meeting and presentations, streamlining the flow of information and resources within the company• Hosted station tours to schools and nonprofit organizations, providing an opportunity for community outreach and education• Represented WKBT News 8 Now at trade shows, presenting the station professionally and building valuable connections within the community

La Crosse, Wisconsin

• Collected engaging video and audio to enrich news stories• Conducted insightful interviews at various locations with community leaders, business professionals, nonprofit representatives, and the general public in order to contribute valuable perspectives to news coverage• Demonstrated effective action during breaking news scenarios, delivering real-time updates to maintain timeliness and relevance of our news reporting• Proficiently managed studio cameras, teleprompter, and on-air graphics during live newscasts, ensuring the seamless execution of our broadcasts

Oshkosh, Wisconsin

• Scheduled advising appointments for students using Oracle/PeopleSoft Campus Solutions Student Information System• Aided students in their class registration process and facilitated access to their Student Academic Reports• Offered pre-advisement assistance to students as they navigated the appointment setup• Ensured thorough follow-up with students after advising appointments, addressing any additional needs or concerns• Directed students to relevant campus and online resources to provide them with comprehensive support• Successfully completed various projects for the advising office, utilizing Microsoft Word, Excel, and PowerPoint• Maintained and updated files using the ImageNow Document Management System, ensuring data accuracy and accessibility

Bachelor Of Arts, Radio/Tv/Film, Psychology

Activities and Societies: UW Oshkosh Dance Team, Titan TV, National Society of Leadership and Success, Intramural Soccer

Education record

Activities and Societies: WSU Dance Team, WSU Wind Ensemble