Jessica Chaffee Email & Phone Number

• Participate in post-incident reviews for notable and unplanned outages to gather critical information regarding root causes, solutions, preventative measures, and risk of recurrence
• Deliver monthly reliability trending presentations to White Glove clients, offering valuable insights into system performance and improvements
• Conduct monthly client meetings, ensuring proactive communication and providing clients with comprehensive information about recent application outages
• Manage team projects, closely monitoring progress to ensure all tasks are completed efficiently and on schedule
• Collaborate with the development team to test and validate new features in a non-production environment, ensuring functionality and performance before release
• Support account managers and stakeholders by handling ad-hoc requests, addressing reporting needs, and assisting with client inquiries

Greater Minneapolis-St. Paul Area

• IT Project Management ConsultantClient: Pharmacy Benefit Management Industry
• Engaged on managed incidents, assessed client impact, and communicated technology outages to external clients
• Tracked and analyzed key metrics, delivering concise summary updates during weekly team meetings and providing valuable insights to the team
• Recognized opportunities for optimization and streamlined workflows to boost overall efficiency and productivity
• Recorded key discussion points, action items, and decisions during meetings, ensuring clarity and accountability within the teamProject CoordinatorClient: Industrial Construction and Safety Services
• Established a process with governance to effectively gather audit information from diverse stakeholder groups

La Crosse, Wisconsin

• Performed executive-level tasks under little supervision to oversee all branch operations and communication
• Developed and proposed updates to branch and client processes to continuously improve the client experience and branch efficiency
• Acted on opportunities to connect clients with appropriate digital services
• Responded to client issues and requests in a timely and efficient manner
• Identified and pursued development opportunities to improve contribution and impact

La Crosse, Wisconsin

• Managed sponsorship and donation requests
• Coordinated station public service commitments
• Supported the General Manager, Sales Manager, and Marketing Consultants on cultivating and maintaining internal department relationships, ensuring seamless communication and collaboration
• Produced weekly pacing reports and meeting minutes
• Executed and organized station sponsored events, banquets, and meetings
• Wrote commercial scripts and coordinated commercial shoots for 40 sponsored events each year

La Crosse, Wisconsin

• Collected engaging video and audio to enrich news stories
• Conducted insightful interviews at various locations with community leaders, business professionals, nonprofit representatives, and the general public in order to contribute valuable perspectives to news coverage
• Demonstrated effective action during breaking news scenarios, delivering real-time updates to maintain timeliness and relevance of our news reporting
• Proficiently managed studio cameras, teleprompter, and on-air graphics during live newscasts, ensuring the seamless execution of our broadcasts

Oshkosh, Wisconsin

• Scheduled advising appointments for students using Oracle/PeopleSoft Campus Solutions Student Information System
• Aided students in their class registration process and facilitated access to their Student Academic Reports
• Offered pre-advisement assistance to students as they navigated the appointment setup
• Ensured thorough follow-up with students after advising appointments, addressing any additional needs or concerns
• Directed students to relevant campus and online resources to provide them with comprehensive support
• Successfully completed various projects for the advising office, utilizing Microsoft Word, Excel, and PowerPoint

Bachelor Of Arts, Radio/Tv/Film, Psychology

Activities and Societies: UW Oshkosh Dance Team, Titan TV, National Society of Leadership and Success, Intramural Soccer

Education record

Activities and Societies: WSU Dance Team, WSU Wind Ensemble