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Jessica M. Email & Phone Number
DevOps Specialist
at
DRW
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
DevOps Specialist
Location
Chicago, Illinois, United States
Company size
Who is Jessica M.? Overview
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Quick answer
Jessica M. is listed as DevOps Specialist at DRW, a company with 2310 employees, based in Chicago, Illinois, United States. AeroLeads shows a matched LinkedIn profile for Jessica M..
Jessica M. previously worked as Service Desk Analyst at Rl Canning. Jessica M. holds Bachelor'S Degree, Hospitality Administration/Management from Centro Universitario Senac.
Company email context
Email format at DRW
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DRW
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Profile bio
About Jessica M.
Results-driven IT support professional recently graduated from the IT Support program at Per Scholas, with certifications in CompTIA A+ and Google IT Support. Experienced in troubleshooting hardware and software issues across multiple operating systems and skilled in managing and configuring various network types. Proven track record of improving efficiency and customer satisfaction through streamlined processes and proactive problem-solving.My diverse work background spans service industry roles to entrepreneurial ventures, fostering resilience and adaptability across multiple cultures and locations. I have excelled in customer service, demonstrated by my roles as an Instacart Personal Shopper and a pet care business owner. These experiences have sharpened my problem-solving abilities, client communication, and organizational skills.My journey at Per Scholas allowed me to explore the fundamentals of hardware, networking, and software, fueling my passion for technology and continuous growth. I'm seeking a dynamic IT Support or Help Desk role where I can apply my skills and contribute positively to the team. Let's connect and explore opportunities together!
Current workplace
Jessica M.'s current company
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2 roles
Jessica M. work experience
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Service Desk Analyst
Current- Successfully troubleshooted various client issues, ranging from network connectivity problems to hardware and software installation issues on a wide variety of devices
- Provide phone tech support for CPS staff and non-staff members with around 88 calls/week with a rate of 97% First Call Resolution
- Streamlined personal ticketing process by creating and implementing ServiceNow templates, reducing the average call time by 30% and increasing average weekly calls by 29% within the first 60 days
- Demonstrated adaptability to varying workload environments through effective time management
Aug 2024 - Present
Team & coworkers
Colleagues at DRW
Other employees you can reach at drw.com. View company contacts for 2310 employees →
DB
Dj Benolken
Colleague at Drw
Greater Chicago Area, United States
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TK
Theresa Kinkley
Colleague at Drw
Wheaton, Illinois, United States, United States
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OM
Olatunbosun Michael
Colleague at Drw
Lagos, Lagos State, Nigeria, Nigeria
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JB
Jonathan Banzaca
Colleague at Drw
Margate, England, United Kingdom, United Kingdom
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CS
Clay Sutherland
Colleague at Drw
Chicago, Illinois, United States, United States
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CW
Caitlin Wilder
Colleague at Drw
Nashville, Tennessee, United States, United States
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TM
Todd Montgomery
Colleague at Drw
Aptos, California, United States, United States
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TM
Tomas Mugford
Colleague at Drw
London Area, United Kingdom, United Kingdom
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SB
Simon Brunelle
Colleague at Drw
Greater Montreal Metropolitan Area, Canada
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JB
Jameson Blatchford
Colleague at Drw
Greater Chicago Area, United States
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Dj Benolken
Colleague at Drw
Greater Chicago Area, United States
View →
TK
Theresa Kinkley
Colleague at Drw
Wheaton, Illinois, United States, United States
View →
OM
Olatunbosun Michael
Colleague at Drw
Lagos, Lagos State, Nigeria, Nigeria
View →
JB
Jonathan Banzaca
Colleague at Drw
Margate, England, United Kingdom, United Kingdom
View →
CS
Clay Sutherland
Colleague at Drw
Chicago, Illinois, United States, United States
View →
CW
Caitlin Wilder
Colleague at Drw
Nashville, Tennessee, United States, United States
View →
TM
Todd Montgomery
Colleague at Drw
Aptos, California, United States, United States
View →
TM
Tomas Mugford
Colleague at Drw
London Area, United Kingdom, United Kingdom
View →
SB
Simon Brunelle
Colleague at Drw
Greater Montreal Metropolitan Area, Canada
View →
JB
Jameson Blatchford
Colleague at Drw
Greater Chicago Area, United States
View →
4 education records
Jessica M. education
Bachelor'S Degree, Hospitality Administration/Management
Centro Universitario Senac
Google It Support Professional Certificate, Information Technology
It Support, Information Technology
Associate Of Arts (Aa), Psychology
FAQ
Frequently asked questions about Jessica M.
Quick answers generated from the profile data available on this page.
What company does Jessica M. work for?
Jessica M. works for DRW.
What is Jessica M.'s role at DRW?
Jessica M. is listed as DevOps Specialist at DRW.
Where is Jessica M. based?
Jessica M. is based in Chicago, Illinois, United States while working with DRW.
What companies has Jessica M. worked for?
Jessica M. has worked for Drw and Rl Canning.
Who are Jessica M.'s colleagues at DRW?
Jessica M.'s colleagues at DRW include Dj Benolken, Theresa Kinkley, Olatunbosun Michael, Jonathan Banzaca, and Clay Sutherland.
How can I contact Jessica M.?
You can use AeroLeads to view verified contact signals for Jessica M. at DRW, including work email, phone, and LinkedIn data when available.
What schools did Jessica M. attend?
Jessica M. holds Bachelor'S Degree, Hospitality Administration/Management from Centro Universitario Senac.
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