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A casino marketing professional with five years of experience in creating, implementing, managing and evaluating casino events and promotions. A strong team player with the ability to work in a fast-paced, customer service environment. A driven leader with an insatiable appetite for professional development that consistently produces events that reward and retain customers for the company.
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Special Events And Promotions Senior ManagerGolden Nugget Lake Charles Dec 2018 - May 2021Lake Charles, Louisiana- Coordinate on design, development, implementation and post-event evaluation of all Special Events and Promotions- Maintain appropriate staffing levels by interviewing, selecting, training, scheduling and assisting with career development- Maintain Special Events Full Time Coordinators and Part Time Representatives duties and expectations- Worked closely with Landry’s Corporate team to serve as a liaison between company and Gaming Software Provider to resolve issues and create best practices- Coordinate with multiple departments to produce successful promotions and events including Advertising and Graphic Design, Database Marketing, Multi-Media and Social Media - Provide financial forecasts of department spending to accurately forecast company revenues- Review the monthly promotion analysis for accuracy and cost effectiveness- Create property casino marketing calendar by researching past trends and competitor’s strategy - Oversee loyalty rewards department and helped streamline team member and guest communication through thorough training and creation of Standard Operating Procedures- Increase customer service scores for the 24K Select Club Rewards program by 15% in the first quarter -
Special Events And Promotions ManagerGolden Nugget Lake Charles Jun 2016 - Dec 2018Lake Charles, Louisiana- Coordinate on design, development, implementation and post-event evaluation of all special events and promotions- Maintain appropriate staffing levels by interviewing, selecting, training, scheduling and assisting with career development- Maintain Special Events Full Time Coordinators and Part Time Representatives duties and expectations- Train team members on various promotional products- Serve as a liaison between company and gaming software provider to resolve issues and create best practices- Coordinate with multiple departments to produce successful promotions and events - Provide financial forecasts of department spending to accurately forecast company revenues- Review the monthly promotion analysis for accuracy and cost effectiveness
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Special Events And Promotions SupervisorGolden Nugget Lake Charles Apr 2015 - Jun 2016
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Special Events And Promotions CoordinatorGolden Nugget Lake Charles Nov 2014 - Apr 2015Lake Charles, Louisiana
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Rides Senior SupervisorKemah Boardwalk Sep 2013 - Nov 2014Kemah, Texas- Oversee the daily operation of ride operations including attendants, operators, and training staff- Adhere to all ASTM and ride manufacturer safety guidelines- Conduct departmental training for all new hires - Schedule and supervise staff of 40+ employees - Assist and play an active role in problem solving guest issues utilizing excellent service skill
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Aquatics ManagerAndy Alligator'S Fun Park Mar 2013 - Sep 2013Norman, Oklahoma-Train and certify staff of 70+ employees in water rescue skills and CPR/AED use-Maintain adequate staffing levels through weekly scheduling and communication with employees-Responsible for all paperwork upkeep and dispersal to appropriate departments-Handle guest complaints directly and worked quickly and efficiently to solve issues. -Lead Aquatics department in internal and external audit in accordance with Jeff Ellis and Associates protocol-Conduct weekly in-service training classes to ensure peak performance of staff -
ServerWintzell'S Oyster House Oct 2012 - Apr 2013Tuscaloosa, Alabama AreaProvide excellent customer service to hundreds of guests that come enjoy the delicious dining and atmosphere at one of the best seafood places in town
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Aquatics SupervisorSplash Adventure Water Park Mar 2012 - Sep 2012Bessemer, Al-Trained and certified staff of 70+ employees in water rescue skills and CPR/AED use-Maintained adequate staffing levels through weekly scheduling and communication with employees-Responsible for all paperwork upkeep and dispersal to appropriate departments-Handled guest complaints directly and worked quickly and efficiently to solve issues-Led Aquatics department to top external audit ratings by the American Red Cross. -
Aquatics SupervisorAlabama Adventure Apr 2009 - Sep 2011-Ran a staff of 60+ people-Trained and certified lifeguards in water rescue skills and CPR/AED-Made schedules on a weekly basis and was responsible for the upkeep of all required paperwork.-Lead Aquatics department to seven straight exceeds audits through Ellis and Associates, which has never been achieved by any other staff at the park.
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LifeguardAlabama Adventure Jun 2007 - Sep 2008Bessemer, AlCertified in water rescue skills and CPR/AED. Responsible for the safety of thousands of guests on a daily basis.
Jessica Colbert Skills
Jessica Colbert Education Details
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Public Relations -
Pleasant Grove High SchoolAdvanced Academic
Frequently Asked Questions about Jessica Colbert
What is Jessica Colbert's role at the current company?
Jessica Colbert's current role is Motivated by results and passionate about success..
What is Jessica Colbert's email address?
Jessica Colbert's email address is jr****@****.ua.edu
What is Jessica Colbert's direct phone number?
Jessica Colbert's direct phone number is +175763*****
What schools did Jessica Colbert attend?
Jessica Colbert attended University Of Alabama, Pleasant Grove High School.
What are some of Jessica Colbert's interests?
Jessica Colbert has interest in Social Services, Economic Empowerment, Civil Rights And Social Action, Education, Environment, Poverty Alleviation, Human Rights, Arts And Culture.
What skills is Jessica Colbert known for?
Jessica Colbert has skills like Cataloging, Classification, Library Science, Activism, Library Reference, Programming, Library Instruction, Libguides, Writing, Basic Html, Digital Signage, Digitization.
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Jessica Colbert
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