Jessica Crockett, Rd, Ld Email & Phone Number

Traveling

• Develop, train, and coach onsite managers and other leaders. • Lead and manage multiple projects concurrently while collaborating with internal and external teams. • Establish goals and provide solutions for retention improvement and meeting contractual obligations. • Collaborate with culinary, nutrition informatics, and other teams to develop Morrison Healthcare Playbooks. • Provide guidance on recommended FTE and kitchen equipment needs to run a successful meal service program. • Collect data and evaluate account needs to develop and implement customized patient meal service programs. • Oversaw development and implementation of recommended processes leading to 22% Food Quality PR increase in 1 quarter at Jersey Shore University Medical Center.•Ensure patient satisfaction and good public relations through the safe and efficient use of resources•Comply with dietary restrictions on special or modified diets to ensure optimal food preferences are met within guidelines of diet order limitations•Comply with regulatory agencies, including federal, state, and Joint Commission as evidenced by successful completion of surveys with no deficiencies

Cincinnati, Ohio, United States

• Completed nutrition assessments for post-acute, assisted living, and long-term care patients; monitor nutrition support, weight trends, nutrient deficiencies, and other individual nutrition needs of patients.• Chaired the Nutrition at Risk Committee; collaborate with interdisciplinary team to determine interventions. • Independently maintained work duties and schedule, including working from home as appropriate. • Executed Nutrition Focused Physical Exams to help determine potential malnutrition status.• Performed kitchen sanitation audits, nutrition-related order audits, and test tray audits monthly or as needed.• Attended weekly wound care rounds and developed nutritionally relevant interventions.

Phoenix, Arizona Area

• Completed comprehensive nutrition assessments; prioritize patients according to nutrition risk and prioritize patient care as needed or requested by providers.• Rounded on complex, acutely ill patients in a level 1 trauma center and chart in electronic medical record; provide exceptional patient care in both intensive care and adult progressive care units.• Initiated and monitored enteral and parenteral nutrition as appropriate utilizing ASPEN guidelines, coordinating patient care with interdisciplinary team members.• Performed nutrition focused physical examinations to determine potential malnutrition status; provide nutrition diagnosis and notify provider of diagnosis for medical billing purposes.• Precepted dietetic interns; teach, provide constructive feedback, and offer guidance with professional development.• Researched and developed various acute nutrition care educations to provide to peer dietitians, resident physicians, and attending physicians.• Collaborated with food service and IT/software staff to develop patient menu and ensure accuracy.• Provided coverage in outpatient dialysis and behavioral health units as needed.

Greater Phoenix Area

• Comprehensive practicum that focused on the essential skills required to become a dietitian.• Completed clinical staff relief in telemetry, medical-surgical, and in-patient rehabilitation units.• Facilitated nutrition classes for cardiac patients; educated patients of various ages and states of health on therapeutic diets and oral nutrition supplements.• Applied nutrition care process to complete comprehensive nutrition assessments.• Participated in completion of nutrition assessments in an endocrinology clinic; provided outpatient counseling regarding diabetic diets and adult weight management. • Documented in Electronic Medical Records in all clinical and outpatient rotations. • Eleven weeks of food service management; oversaw and participated in meal production and kitchen management.

Peoria, Az

• Performed nutrition assessments; observed, monitored and documented the nutritional status and needs of patients; provided guidance on healthy eating and resident preferences.• Chaired the Nutrition at Risk committee, determined and monitored nutrition interventions. • Effectively communicated with patients, physicians, and other medical and food service personnel.• Maintained accurate records of patient needs and progress utilizing electronic medical records, Minimum Data Sets (MDS) and individualized plans of care.• Attended weekly interdisciplinary care conferences with patients and their families.• Assisted Dietary Director with menu planning and resident specific computerized tray cards for four specialized units within a 150-bed long-term care center, including memory care and post-acute rehabilitation.

Banner - University Medical Center Phoenix

Nutrition Representative (Diet Office):• Executed efficient multi-tasking with strict attention to detail and prioritization of tasks as they continually arrived.•Handled lead responsibility for diet office in absence of supervisor including coordinating position coverage when short-staffed.•Provided clarification to patients, nursing and kitchen staff regarding various therapeutic diets.•Organized 730-bed hospital’s meal tickets with attention to detail; delivered tickets to tray line with strict adherence to schedule and delegated tasks to co-workers as necessary.•Provided outstanding patient care and customer service while assisting with patient meal selections and delivering trays.Nutrition Rep (General)•Ensured patient selections and trays were consistent with prescribed diet and discussed alternative selection options with patients as needed.•Visited patients to obtain desired menu selections and assisted with questions.•Lead in patient tray assembly during meal service process; assured food presentation was within quality standards and within menu compliance.•Organized tube feedings to be delivered to patients per prescribed enteral feed order.•Independently upheld daily schedule in order to complete tasks within appropriate timeframe.

Phoenix, Arizona

Peoria, Arizona

• Was independently responsible for tending bar, serving, and maintaining sanitary work environment.• Consistently provided up-beat, outstanding customer service in a dynamic and fast-paced setting.

Tempe, Arizona

Assisted customers via phone and email with questions regarding their financial aid package status and eligibility to attend class. On a daily basis, worked with a team that consisted of a finance counselor (me), an Academic Counselor, and a 5 enrollment counselors. The team was responsible for helping 400+ assigned students to be academically and financially successful and informed throughout their degree program. Notified students of documents required to process their financial aid and collected these documents as necessary. Completed weekly Excel reports to review each student's account and decided whether to financially clear him or her for their next class. Also made soft collect calls to assigned students who owed a balance to the school.

Bachelor Of Science (Bs), Nutrition (Dietetics), Magna Cum Laude

General Diploma

Activities and Societies: Cross country, volleyball, Varsity track & field, cheerleading, softball.

Associate Of Arts (Aa), Healthcare Administration