Jessica Deroy Email & Phone Number

San Francisco, California, Us

Sunnyvale, Ca, Us

Sunnyvale, Ca, Us

Develop and execute complex, global, data-oriented projects such as content metadata governance to international library of 15k+ courses, content curation on behalf of enterprise clients, and taxonomy development and management.Build strong partnerships with content, publication, engineering, and product team to drive projects forward.Engage in qualitative and quantitative research to make recommendations for maximizing discoverability of LinkedIn Learning content.Increased skill coverage by 96% and increased number of unique discoverable skills by 120%, resulting in more relevant searches, better member experience, and improved customer insights.

Managed five operational units (in-office and remote) responsible for sales enablement and student success outcomes, including engagement, retention, completion, customer satisfaction (NPS, CSAT), and employment rates. Increased completion rates 54% over national level and improved customer satisfaction to over 91%.Created, implemented, and enforced all student policy, including enrollment agreements, operational procedures, and administrative guidelines with internal and external stakeholders in NAMER, EMEA, and APAC.Primary stakeholder for all customer-facing projects, including data and systems migrations projects, contributing to roadmap development, prioritization, decision making, and managing UAT.Managed private loan program, wrote program guidelines, and oversaw daily administration of multi-million-dollar portfolio, resulting in 50% reduction of delinquent and defaulted loans.Founding member of corporate Leadership & Development team developing career pathways, mentorship program, and skills development through webinars, online classes, and in-person training.

Established department responsible for multi-channel B2B and B2C support services, increased customer response efficiency by 300%, developed best practices, standard operating procedures, and policies. Created centrally-accessible knowledge resources in SharePoint. Developed cross-functional program for documenting, prioritizing, and proposing platform and tools needs to tech development team, which resulted in transparent decision-making, improved rapport between departments competing for resources, and more accurate requirements gathering.

Performed onboarding training for academic partners.Developed marketing strategies and built strong relationships with over 600 global education and community institution partners.Engaged 100% of portfolio within 90 days, maintained 60% meaningful engagement, and grew enrollments by 35%.

Collaborated with subject matter experts to create online courses for adult learners on diverse number of topics and ensured course readability, adherence to house style, and performed first-run technical reviews.Managed production of up to 20 courses, including instructional design, scheduling, and collaboration with multimedia designers to build classroom environments. Reduced development time by 60%.Assessed new course proposals on relevance, demand, and marketability, selected proposals to be considered by review board, and chaired board meetings.