• Instructor of Record for SOCW 410, Social Welfare Policy and Services, for Bachelors-level and Masters-level students

• Coordinated programing across New American Welcome Center, supervising a multilingual, multicultural team to provide cohesive, efficient, mission-aligned services• Convened two local networks of immigrant-serving organizations on a monthly basis for collaboration, resource-sharing, education, and event planning• Supervised up to eight direct reports working in case management and immigration legal services over three years• Facilitated semesterly intern program, including promotion, interviews, scheduling, onboarding, ongoing supervision, and program evaluation for students largely from immigrant families• Recruited, evaluated, and maintained group of volunteer translators and interpreters, ensuring quality language access services for program participants• Served as a representative on municipal and state committees and coalitions working to forward immigrant rights, including the IL Language Justice Coalition and the PIF-IL Steering Committee• Improved service delivery through program development, staff training, and streamlining systems• Completed and oversaw programmatic grant reporting as part of managing a $1,000,000+ budget

• Ran the NAWC Immigrant Helpline by providing case management for public benefit applications andsupervising a multilingual, multicultural team of direct-service staff and interns• Coordinated Welcoming Week, a series of 30+ events each September for a total of five years• Reviewed relief applications and distributed $400,000 direct assistance during the COVID-19 pandemic• Completed programmatic grant reporting and data management for the helpline program

• Built trust with immigrant communities, providing frequent face-to-face services• Identified and addresses barriers to community resources for immigrants• Wrote grant applications related to the helpline program and completed grant reporting

• Investigated and built new grant resources to support program sustainability • Developed initiatives to increase community support and program participation

• Helped with development, writing grants and seeking sponsorships for major events• Wrote content for newsletters, blogs, websites, manuals, and resource guides

• Worked with a team to register patients, process paperwork, and schedule appointments• Assisted Spanish-speaking patients through in-person and written translation