• Implemented and supervised the operations of a dynamic field-based human resources team, overseeing 4 HR Directors and managing a workforce of over 30 HR Business Partners and Generalists. Successfully coordinated and provided strategic support to approximately 300 operational units spanning across 14 states.▪ Mentored and guided business leaders in enhancing their people management skills and leadership behaviors, focusing on elevating employee satisfaction, fostering higher retention rates, and minimizing contract utilization.▪ Contributed as a valuable member of the Field Multi-disciplinary Executive Leadership team, actively engaging in collaborative decision-making processes. Cultivated and sustained robust relationships and trust with both executive service center and field-based leaders, fostering seamless communication and alignment of organizational goals.▪ Collaborated closely with a diverse multi-disciplinary team to facilitate the acquisition of new healthcare operations. Offered strategic guidance and expertise in the realm of human resources, ensuring a seamless integration process.▪ Conducted comprehensive analysis of human resource data to identify opportunities for enhancing systems and processes, with a specific focus on improving employee satisfaction. Utilized data-driven insights to identify areas for improvement, implementing strategic changes that positively impacted the overall employee experience.▪ Engaged in collaborative efforts with Operations, Legal, and the HR Leadership team to review, update, and finalize policies and procedures, job descriptions, and the Employee Handbook. Played a key role in ensuring alignment with legal requirements, industry standards, and organizational goals.

▪ Effectively managed and provided leadership to a team of 12 Human Resource professionals responsible for supporting facilities across 6 states. Oversaw the strategic coordination of HR activities, ensuring seamless support for diverse locations. Led initiatives to optimize HR practices, fostered a collaborative team environment, and facilitated efficient communication across the geographically dispersed facilities.

▪ Managed and developed a high-performing team of six Human Resource Generalists spanning across 5 states. Provided leadership to ensure the effective implementation of HR strategies and policies. Fostered professional growth and skill development within the team, contributing to enhanced HR support for the organization's operations across diverse geographic locations.

▪ Provided dedicated support to Nursing Facilities across the Pacific Northwest (PNW) Market, addressing and resolving employee relations issues for a workforce of approximately 1,600 employees. Played a pivotal role in maintaining positive workplace environments, ensuring compliance with policies, and fostering effective resolutions to enhance overall employee satisfaction and engagement within the healthcare facilities.

• Offered comprehensive support, training, and guidance in all HR-related matters for Restaurant Groups based in Seattle. Engaged in addressing various human resources issues, including employee relations, compliance, and training initiatives. Played a key role in fostering a positive work environment, ensuring that HR practices aligned with organizational goals, and providing valuable assistance to enhance the overall efficiency and effectiveness of the restaurant teams in Seattle.• Collaborated closely with Legal partners in the meticulous review and updating of client policies, job descriptions, and handbooks. Ensured that all documentation was aligned with current legal standards, industry regulations, and organizational objectives.

• Served as the Employee and Labor Relations leader overseeing a team of 15 managers and 300 employees within a $21 million business. Led efforts to maintain positive employee relations, address labor-related issues, and ensure compliance with relevant regulations.• Led and orchestrated Employee Onboarding, Training, and Development initiatives, ensuring a seamless integration process for new hires. Managed end-to-end recruiting, interviewing, and hiring processes for both hourly and management positions.• Took charge of Labor Relations and effectively communicated with the Union, demonstrating adeptness in managing the intricacies of collective bargaining agreements (CBAs). Conducted training sessions for managers on CBA standards, ensuring compliance and understanding. Managed all aspects of Grievance actions and Investigation procedures, demonstrating a commitment to fair and thorough resolution processes.• Provided comprehensive support to all departments and offered guidance to leadership on a range of Human Resource, Employee Relations, and Labor Relations issues. Acted as a trusted advisor, ensuring alignment with organizational goals and compliance with relevant regulations.

• Pioneered the establishment of a fully functional HR Department, taking on the responsibility as the sole HR professional.• Successfully developed and implemented HR policies, procedures, and programs from the ground up to meet organizational needs.• Managed diverse HR functions, including recruitment, employee relations, and compliance, ensuring the efficient operation of HR processes for the entire organization.• Administered comprehensive benefits programs for both management and frontline staff members. Oversaw the entire benefits administration process, including enrollment, communication, and resolution of inquiries.

Managing and coaching FOH staff of approximately 30, hiring, training and scheduling. Encouraging staff to grow individually and as a team. Increased sales by encouraging product knowledge. Handled cash receipts, assisted in back office responsibilities such as updating POS systems, accounting, payroll, inventory. Reviewed profit and loss and set yearly budgets based on forecasted sales. Process personnel paperwork according to procedures. Communicated and enforced policies and procedures.

Managing, coaching and mentoring FOH staff of about 50; hiring, training and scheduling. Motivate staff and drive sales through contests and product knowledge. Inventory, reviewed profit and loss and adjusted budget monthly based on forecasted sales. Accounting and cash receipts. Neighborhood marketing and involvement through donations and fundraisers. Process personnel paperwork according to procedures. Communicated and enforced policies and procedures.