Working with creators and managers of event tech solutions in all stages of development. Streamlining processes for sponsorships, event marketing and app management.

• Managed strategy and implementation of project, event, and business tools like Wrike, Airtable, Swapcard, Salesforce, and MS Teams.• Oversaw and coordinated organization-wide projects that leaned on technology, (e.g., Registration, Event App, Product Fulfillment) ensuring efficient use of resources and tracking.• Developed trainings and held regular office hours to enhance staff's proficiency in processes and technology.About NAMM:The National Association of Music Merchants (NAMM) is the not-for-profit association with a mission to strengthen the $17 billion music products industry. NAMM is comprised of approximately 10,300 members located in 104 countries and regions. The Museum of Making Music works to promote the pleasures and benefits of music, and advance active participation in music making across the lifespan.

• Researched and selected Swapcard as the virtual event platform for NAMM's Believe in Music Week.• Handled all data and processes for Swapcard, ensuring seamless coordination for virtual and hybrid trade shows and events.• Managed integrations for Swapcard App, Registration, Salesforce, Airtable and AWS• Implemented Airtable as the database for event and product information and built automations and interfaces for improved organization and efficiency.

- Manage implementation, deployment, administration, and architecture of SaaS platforms (e.g. Airtable, Swapcard, Microsoft Teams)- Analyze, develop, and coordinate implementation of corporate-wide cross-functional business processes that leverage technology.- Develop and manage procedures and resources for training staff on processes and technology.- Collaborate with planning, budgeting, and executing technology projects and initiatives.- Interface with staff and leadership to apply technology solutions and processes to business problems and operations.

As the professional development manager, I manage the delivery of relevant and high-value educational programs, so that industry members can grow their businesses and in turn promote music making.Role includes:- Managing operations and administration for Professional Development, including budgeting, contracts, education partners, speakers, antitrust compliance and special projects.- Managing education programs onsite at trade shows.- Collaborating with PD Director to strategize, plan and implement NAMM U programs, including the NAMM U Breakfast Sessions, NAMM Idea Center and Retail Summits at NAMM Shows.

IMMG is a national group of 50+ music merchants with the purpose of sharing business ideas/best practices and participating in group buying opportunities. My role as Communications Consultant included:- Meeting/Event planning for two travel meetings per year and webinars throughout the year- Member services- Facilitation and communication of buying opportunities - Social media training and Google Drive facilitation- On-site facilitation of meetings, note taking, presentation set up and board member aid

Operations, Project Management, Marketing, Social Media Management, Music Education Advocacy, Community Outreach, Executive Assistant, Office Management, Event Manager, Account Management, Staff Management & Scheduling, Graphic Design & Media Production, Karaoke & DJ Specialist, SalesKey Roles:- Provide support to executive level and assist all staff for day to day operations and special events- Create and implement all marketing company-wide for sales, products, & events.- Ensuring that marketing videos, posts and materials are consistent with company values and goals. - Manage and create content for all social media platforms (Hootsuite)- Accounting for instrument rental program and accounts payable (incl. collections)- Managing daily operations for account representatives- Set up, facilitate, and follow up for meetings and outcomes for executives and management- Project management

DJ, vocalist and karaoke host for corporate events, private parties and weddings.

Started as a sales associate and quickly moved into customer service manager position. Promoted to bookkeeper within a year. Duties: Processing customer returns, managing staff, inventory control, counting/balancing cash drawers, assisting with staff scheduling.