Jessica Gil Email & Phone Number

Toronto, Ontario, Canada

Toronto, Canada Area

• Build and maintain relationships with all external vendors
• Accountable for managing and processing orders using the SAP system
• Responsible for monitoring ETA’s and adhering to service level agreements for orders
• Work cross-functionally with Call Centre team to support customer service and resolve escalations per the service level agreements
• Monitoring item Skus on a daily basis to ensure accuracy with the inventory system and product catalogues
• Collaborate with internal client teams and departments; identifying opportunities for efficiency

Toronto, Canada Area

• Administer the daily functions of the Gift Card Department to ensure fulfillment of orders in accordance with service levels
• Actively manage the fulfillment and shipment of orders averaging 1000 pieces per day
• Supervise a team of fulfillment staff while providing training and coaching for all new hires
• Generate reports for department management and client teams
• Utilize the SAP system to manage and maintain Gift Card inventory

Toronto, Canada Area

• Greet and acknowledge every customer, maintaining solid product knowledge and all other aspects of customer service.
• Assist in floor moves, merchandising, display maintenance, and housekeeping
• Assist in completing price changes within the department.
• Actively maintain the store appearance including keeping merchandise neatly organized and attractively displayed.
• Contributing to the day-to-day running of the store but also towards meeting individual and group targets.

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