Jessica Knight Email & Phone Number

Chicago

Strata Decision Technology provides innovative financial software, data, and insights to drive decisions and performance. Our customer base includes over 3,500 hospitals and over 800 healthcare delivery systems. Strata is a market-leading solution platform and has been rated "Best in KLAS" by the "Consumer Reports" of healthcare technology for 16 consecutive years for our Business Decision Support solutions. Promoted to Senior Client Success Manager due to demonstrated leadership in crafting and executing tailored account strategies, aligning our innovative solutions with each client's unique goals to drive mutually beneficial outcomes. With a focus on building lasting partnerships, I provide executive-level support, swiftly addressing concerns and reinforcing the value of our offerings. Through cross-team collaboration, I ensure clients fully harness our product functionality, introducing new processes and innovations to optimize their experiences. Spearheading the collection of impactful client success stories and initiating the Community Network user Group, I showcase Strata's positive influence on providers and communities, inspiring the industry while fostering mutual learning and enrichment among healthcare systems.

Streamline Healthcare Solutions is focused on revolutionizing healthcare delivery through comprehensive web-based software solutions. Their integrated approach bridged inpatient, outpatient, and community-based departments, creating a holistic service environment.As an Account Manager at Streamline Healthcare Solutions, I cultivated robust relationships with health and human services clients, ensuring their ability to meet diverse clientele needs. Crafting tailored business proposals and identifying pipeline opportunities for service expansion, I drove growth and provided customized solutions. In the dynamic realms of technology and healthcare, I provided strategic guidance to adapt and maximize software utility, consistently ensuring customer satisfaction and achieving an impressive 100% client retention rate. Exceeding bi-quarterly quotas and metrics, I demonstrated dedication to enhancing client health and meeting executive team expectations.

Netsmart is the leading provider of clinical, financial, & management solutions in the behavioral healthcare industry. Netsmart offers comprehensive services and solutions for a variety of health and human services sectors, including Behavioral Health, Mental Health, Public Health, Substance Abuse, Methadone, I/DD and Social Services.As a Client Alignment Executive at Netsmart, I fostered strategic partnerships with C-Suite leadership in health and human services non-profit organizations, playing a pivotal role in crafting account plans and identifying growth opportunities. By establishing tailored account plans aligned with clients' goals, I ensured mutual success, consistently exceeding quotas and achieving between $1.5M and $3.2M in revenue annually. I created a process for addressing at risk accounts that not only improved overall client satisfaction but helped fostered internal cross team collaboration and provide insights into underlying themes. Additionally, I initiated client sensitivity training for Netsmart employees, enhancing their understanding of client needs and fostering more effective interactions within the sector.

I spearheaded Aspire CoffeeWorks, an initiative providing both financial fundraising and meaningful employment to individuals with developmental disabilities, aligning with Aspire Chicago's mission and promoting inclusivity. This venture garnered significant media recognition, featured on platforms like the TODAY show and WGN news, while my strategic leadership ensured operational success and employee growth. Through annual planning and partnership development, I expanded our market presence and strengthened collaborative relationships with customers and vendors, driving our business goals forward.

We have a shared purpose at Aspire, one that’s remained the same since we started over six decades ago. To be an ally to people with disabilities, working together to pursue greater possibilities—and create better communities in the process.In my role as a Behavior Analysis, I delivered essential behavioral services and tailored programs to support adults grappling with developmental disabilities and mental illnesses. Achieving QMRP certification through the Illinois Department of Human Services underscored my dedication to enhancing individual well-being. I conducted impactful training sessions for families and staff, empowering them with tools to effectively support clients. Additionally, I pioneered Social Skills group training, enabling individuals to achieve personal milestones in their development journey.

At Friends for Therapeutic Equine Activities, I led therapeutic horseback riding sessions for children and adults with diverse physical and mental disabilities.In my role, I conducted engaging equine therapy sessions, customizing goals to address each individual's distinct challenges and abilities. I developed strategic long-term objectives tailored to participants' disabilities, ensuring steady progress and achievement. Through the establishment of a comprehensive database and lesson plans, I improved tracking accuracy and individual development planning. Additionally, I designed volunteer orientations and managed their growth and contributions within the organization effectively.

Naperville, Il

Little Friends Inc. empowers people of all ages experiencing autism, intellectual and emotional disabilities, and their families to live, learn, work, and thrive in their communities.In my role as an Assistant Teacher, I dedicated myself to fostering the growth of children and adolescents with autism spectrum disorders, social/emotional challenges, and various developmental disabilities. I designed and delivered enriching educational programs customized to each student's unique abilities, while also creating and executing individual education plans (IEPs) to ensure their academic journey aligned with their needs and aspirations. Additionally, I attained both the State Teacher Certification Board's Substitute Certificate for Kindergarten to Grade 12 and the NCLB Approved Paraprofessional certification by the Illinois State Board of Education, reflecting my commitment to professional development and educational excellence.

HOPE Group’s mission is to earn the privilege of being a trusted partner to the community and to always be the reminder that a diagnosis is not an ending point, but merely a place to begin. The main focus has, is and always will be to restore hope during times of challenge and vulnerability. In my role, I practiced Applied Behavior Analysis (ABA) therapy, focusing on developing and executing client-centered plans to cultivate positive behavior changes among autistic children. Proficient in keen behavioral observation and exploration, I crafted targeted intervention plans to address individual needs in both one-on-one and group settings. Emphasizing holistic growth, I not only facilitated individual progress but also fostered social learning to promote well-rounded development. Additionally, I served as a passionate advocate for clients and agencies, championing autism awareness within the community and promoting understanding and inclusion.