*Lead VIP Processor supervision, training and coordination with VIP consignors, demonstrating strong operational management in retail*Drove seasonal sales and inventory promotion through strategic social media marketing, crafting compelling content to enhance audience interaction and brand visibility*Cultivate consumer engagement and maintain superior customer service standards, optimizing shopping experiences to enhance brand loyalty and satisfaction

*Formulated task plans, oversaw project scope, timelines, milestones, budgets, and risk identification using best practices and project management principles. Onboarded 11-17 client projects per quarter resulting in roughly 68 new or converted clients per year*Inspired by a management course which supported an expanded knowledge base for team building. Proficient in team dynamics, communication development, and actionable output production*Accelerated IT prioritization of workload and utilization of resources by collaborating with department leaders. Contributed to huddles and scrum meetings while centralizing information within agile tools such as kanban boards and Jira. Refined ETA’s and resulted in more timely output and closing tickets*Refocused existing projects to develop stakeholder buy-in and identify issues and risks to pivot into timely executed special projects. Cultivated internal & external relationships including C-level leadership alliance for cross-divisional efficiencies*Demonstrated negotiation, presentation, and decision-making skills

*Launched a successful onboarding process from the ground up to improve an ambiguous and disordered client experience. Established a well documented process and communicated effectively to eliminate errors, boost client satisfaction and significantly lowered error rates. This streamlining also reduced the length of the onboarding lifecycle and became more cost effective.*Exceeded expectations on all deadlines in a self-reliant manner. Decreased implementation duration by 50%*Collaborated with Directors, Department Managers, and Supervisors for project handling*Reviewed and disseminated operational improvements across departments. Created processes and procedures. Reported to Chief Operations Officer*Directed critical program efforts, led project meetings, and stakeholder management*Established communication channels with clients, fostering relationships and ensuring project success. Prioritized client satisfaction and retention, understanding their significance for business growth*Managed multiple assignments concurrently, tracking progress and recommending adjustments for milestones and risk identification*Knowledgeable of HIPAA, FDCPA regulations, and State & Federal Laws compliance

*Supervised and managed an integrated team across Account Supervisors, Event Marketing Managers, Ad Traffic Coordinators, Digital Game Traffickers and Interns. Oversaw their onboarding, training, workload management, schedules, performance reviews, and terminations*Reported revenue and material quantities for print orders, media statuses, shipped promotional programs, and digital campaigns. Managed budgeting and ownership of corporate credit cards*Provided rate quotes for products and services, considering year-over-year rates and applying CPM increases. Contributed to brainstorming new opportunities for products and services *Successfully executed over $1.1M in print media and over $1.8M in online games over three years *Acted as a legal liaison for official contest rules, service agreements, terms & conditions, privacy policies, and intellectual property matters *Maintained inventory of collectibles, branded items, and specialty products within the fulfillment center

*Supervised and trained Account Coordinators*Implemented deadlines, specifications, and fulfillment for print media, custom marketing collateral, digital media, and online games, serving as the main point of contact*Maintained client relationships to ensure satisfaction and business growth*Managed logistics, including footprint setup, breakdown, inventory and shipping for on-site events

*Reviewed and approved creative artwork proofs and final products *Conducted user surveys to gather feedback, suggestions, and insights for future programs *Managed financial data entry, updated programs, researched and applied taxes, and created client invoices through Epicor for Accounting*Executed logistics, including footprint setup, breakdown, inventory and shipping for on-site events.

*Conducted brand ambassador management, encompassing attire, duties, schedules and communication*Developed impactful talking points for consumer engagement*Executed qualification testing, certifications and event reporting*Managed logistics, including footprint setup, breakdown, inventory and shipping for events

*Main point of contact for client relationships*Representative for varying States for unemployment cost control *Sourced information and created documentation for claims processing*Entered system data for account maintenance, accuracies and tracking *Provided detailed reports on behalf of our client's while citing different incidents, evidence and answers for the State's review. *Maintained verbal & written communication cross-functionally*Tracked deadlines for claims to ensure timely completion