Jessica G. Email & Phone Number

United States

Chicago, Illinois, Us

• Lead initiatives to enhance property performance and operational efficiency, ensuring alignment with organizational goals.• Manage a team of Operations Specialists, fostering a culture of accountability and excellence, and overseeing staffing lifecycle for leadership development and continuous improvement.• Implement task management protocols with ClickUp to streamline workflow efficiency and promote cross-functional collaboration, while partnering with senior leadership to integrate scalable technical solutions.

West Chicago, Illinois, Us

• Led operational improvements, stabilizing underperforming assets and enhancing efficiency and profitability through strategic initiatives.• Streamlined operational processes to bolster decision-making agility and responsiveness to market dynamics and business requirements.• Oversaw high-level financial operations, including budgeting and forecasting, ensuring the achievement of financial and operational targets.• Founded and built a learning and development department, managing staff and developing training programs that fostered employee growth and organizational scalability.

West Chicago, Illinois, Us

Oak Brook, Illinois, Us

• Managed business operations, achieving strong performance metrics for a portfolio encompassing 70 properties with 20,000 multifamily units.• Directed a team focused on collections, due diligence, compliance, auditing, and legal matters, ensuring adherence to regulatory standards and improved operational efficiency.• Worked with senior leadership to overhaul operational processes, leading to marked improvements in efficiency and setting the stage for future growth.• Implemented change management strategies to better align operational practices with company-wide objectives, enhancing organizational agility and responsiveness.

• Advanced from Executive Assistant to Property Operations Manager based on a strong track record of surpassing performance targets.• Oversaw collections, leasing, marketing, resident retention, and customer service, ensuring operational efficiency and tenant satisfaction.• Conducted comprehensive audits to maintain adherence to company policies and procedures.• Undertook site visits to assess and report on underperforming properties, identifying critical areas for enhancement.• Executed strategic policy and procedural modifications to reinforce stability and improve property performance.

• Managed office operations and maintained reception duties to ensure seamless daily functionality.• Coordinated scheduling for home showings to meet client availability and property access requirements.• Administered office escrow and managed expense accounts with a focus on accuracy and accountability.• Designed marketing materials that effectively communicated property features and attracted potential buyers.• Delivered exemplary customer service, establishing and nurturing client relationships to foster business growth.• Secured real estate salesperson license as a foundation for a professional career in property transactions.• Implemented creative marketing campaigns, contributing to an expansion of the client base.

Certified Associate In Project Management (®), Project Management

Real Estate Broker License (Inactive), Real Estate

High School Diploma, General Studies