• Created and maintained profiles and databases using Excel spreadsheets containing international customers contact information, payment terms, price lists and contracts, freight contracts, shipping addresses and preferences.• Sustained clear and concise oral and written communication with international customers regarding their export process on a regular basis.• Received and responded to multiple international customers calls, emails, and faxes regarding product, orders, shipping issues, billing issues, product problems, service questions, claims, and general customer concerns in a professional and timely manner.• Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.• Responsible for providing shipping documents, Bill of Ladings, NAFTAs, Harmonized System classification numbers, paid in full letters, tracking numbers, and invoices to freight forwarders, customers, and government agencies. • Coordinated and arranged the processing of shipments to include pickup and delivery of merchandise to the carrier through shipping instructions.• Performed all functions within defined time frames for processing the delivery of cargo and invoicing the customer. • Insured all documentation for exports had been properly processed for export compliance in adherence to all international shipping regulations. • Order entry and data processing for international orders and domestic orders. • Used sales order building techniques such as up-selling, cross-selling and suggesting add-ons with each customer order based on the promotions being offered for that quarter. • Reviewed customer history for products not being purchased to encourage adding to order. • Worked with the sales team to stay updated on product knowledge, current promotions, flyers, and sales.• Worked with the management team to stay updated and informed of any changes in company policies.

• Performed general office duties such as writing and responding to emails, answered a high volume of phone calls, filed, sorted, handled, photocopied, and scanned documents, prepared correspondence, and other external communications. • Operated and maintained office equipment such as telephones, fax machines, printers, scanners, and copiers.• Directly reported and supported to the Company Commanding Officer, Company First Sergeant, and Company Gunnery Sergeant.• Greeted customers and other personnel by phone, in person, or through electronic media, including email.• Assessed the needs of customers and provide information concerning the services, procedures, and guidelines.• Handled requests and transactions, or directed the matter or person to the proper chain of command.• Filed documents; developed and modified filing practices, this included the usage of electronic in addition to paper records.• Processed applications or forms to ensure completeness and accuracy in a timely manner for all requests, such as Administrative Action forms, Awards, annual leave, and emergency leave.• Prepared files and documents in MS-Word by using predefined templates or by creating them from scratch.• Created and maintained files in Excel and PowerPoint.• Monitored, recorded, and updated databases for over 150 Marines. To include but not limited to emergency records, service records, and training records. • Coordinated and organized weekly company activities and functions like meetings; scheduled, obtained use of rooms, set up the rooms and equipment to be used and recorded minutes.• Performed data gathering and provided reports or summaries of information collected to chain of command.• Received and sorted mail and correspondence for company office and personnel.• Responsible for opening and reviewing office correspondence and determining proper action to be taken.• Responsible for departmental supplies and inventories, including tracking status and orders.