Jessica Helen Mann Email & Phone Number

Toronto, Ontario, Canada

Toronto, Canada Area

Specialist in Ontario Health (Cancer Care Ontario)'s eClaims software product, responsible for:- translating cancer drug reimbursement policy criteria into business rules- creating, testing and implementing those rules through InRule's irAuthor- proactively identifying opportunities for application and rule enhancements.Took initiative to develop expertise in the data structure of eClaims, becoming a valued in-department subject matter expert for program and analytics colleagues. Spearheaded push for in-department access to source data and develops SQL queries for faster ad hoc reporting turnaround.

Vaughan, On

Change control and release management analyst for an Epic EMR implementation; was soon tapped for lead roles in projects as well. Project-specific roles:Legacy data conversion project lead: Project lead for conversion of legacy system data (STAR/Business Systems Objects, McKesson Patient Folder) to Epic during implementation, bringing a project 3 months behind schedule in on-time and problem-freeData security project technical lead: Brought in partway through an implementation of patient data access auditing software. Quickly got up to speed, successfully liaised with diverse, challenging stakeholders, manually created the QA testing files, and saw the project to successful completionOngoing roles:Change control lead: Developed and implemented change control processes from initial implementation through go-live and beyondEpic update lead: Successfully managed multiple Epic system updates from build and testing to installation across all Epic applicationsDowntime technical liaison and general lead: Managed hospital-wide scheduled system downtimes, initially overseeing the Epic technical side and then promoted to general downtime lead

Toronto, Canada Area

Providing IT and social media expertise to individuals and companies, including:• hardware and software installation• training on devices and software• ongoing website maintenance and social media updates for small organizations

Toronto, Canada Area

Full-time Master of Information candidate at University of Toronto's Faculty of Information (iSchool). Double concentrations:1) Information Systems and Design: analyzing, designing and implementing a diverse range of information systems, with a focus on system documentation, innovation and improvement, through a range of industry standard techniques. 2) Knowledge Management and Information Management: planning and implementing processes and tools to facilitate effective knowledge and information transfer and retention within an organizationAdditional focuses on: - health informatics through U of T's Master of Health Informatics courses- UX/UI development and analysis with a user-centred design approach

Toronto, Canada Area

Pursuing a part-time Certificate in Health Informatics at Ryerson University.Completed the University of Toronto Continuing Studies' Certificate of Business Analysis.

Toronto, Canada Area

Previous positions: • Manager, Sales Development Through Technology, January 2006 – October 2010• Webmistress/Sales Support, April 2004 – January 2006Positions entailed directly and indirectly developing company sales revenues through B2B account development and technological support of the sales team. This support included database development and maintenance, social media management, and website design and content creation.HIGHLIGHTSRecognized for excellent customer service; entrusted with top international customers.Through a recession and shrinking market for high-end specialty papers:• successfully maintained and increased sales in key international B:B customer accounts across multiple years by matching specific needs to our products and recommending customizations as necessary;• generated and maintained deep loyalty in top B2B customers through attentive, personalized customer service.Proactively identified areas of operational weakness in our FileMaker Pro database and:• personally designed and built a solution to manage company-wide customer correspondence, improving customer service by facilitating seamless information sharing between service reps;• spearheaded development of an ordering module to integrate directly with our inventory database, streamlining supplier purchase procedures and drastically improving inventory management and procurement.Redesigned and built the company website in 2005, reshaping it into a powerful marketing and sales tool which substantially increased sales by vastly increasing customer exposure to wider range of product lines and providing accessible information on a variety of product uses.

Toronto, Canada Area

Position entailed liaising between food donors, fleet drivers, office team and recipient social service agencies as well as collecting and analyzing agency, donor and donation data to ensure the equitable and efficient pick up and distribution of perishable food donations in the Greater Toronto Area.HIGHLIGHTSEnsured smooth donor, driver and agency relations and seamless scaling during organizational growth of 30% through proactive planning and logistics coupled with quick, effective problem-solving and prompt, courteous phone and email communication.Instrumental in design, development, migration, implementation and training for a custom operations Access database bringing together donor, agency and food collection details. Out of this success, was also consulted for selection, customization and migration of the organization’s fundraising database software.Suggested and created custom SQL queries and Crystal Reports to analyze food collection statistics, saving financial resources by bypassing the need to outsource report development.

Master Of Information, Information Systems And Design • Knowledge Management And Information Management

Activities and Societies: President, University of Toronto Association for Information Systems Student chapter; Master of Information.

Bachelor Of Arts (B.A.), Anthropology And Religious Studies, First Class Joint Honours