Jessica Helen Mann Email & Phone Number

Toronto, Ontario, Canada

Toronto, Canada Area

Specialist in Ontario Health (Cancer Care Ontario)'s eClaims software product, responsible for:- translating cancer drug reimbursement policy criteria into business rules- creating, testing and implementing those rules through InRule's irAuthor- proactively identifying opportunities for application and rule enhancements.Took initiative to develop expertise.

Vaughan, ON

Change control and release management analyst for an Epic EMR implementation; was soon tapped for lead roles in projects as well. Project-specific roles:Legacy data conversion project lead: Project lead for conversion of legacy system data (STAR/Business Systems Objects, McKesson Patient Folder) to Epic during implementation, bringing a project 3 months.

Toronto, Canada Area

• Providing IT and social media expertise to individuals and companies, including:
• hardware and software installation
• training on devices and software
• ongoing website maintenance and social media updates for small organizations

Toronto, Canada Area

Full-time Master of Information candidate at University of Toronto's Faculty of Information (iSchool). Double concentrations:1) Information Systems and Design: analyzing, designing and implementing a diverse range of information systems, with a focus on system documentation, innovation and improvement, through a range of industry standard techniques. 2).

Toronto, Canada Area

Pursuing a part-time Certificate in Health Informatics at Ryerson University.Completed the University of Toronto Continuing Studies' Certificate of Business Analysis.

Toronto, Canada Area

• Previous positions:
• Manager, Sales Development Through Technology, January 2006 – October 2010
• Webmistress/Sales Support, April 2004 – January 2006Positions entailed directly and indirectly developing company sales revenues through B2B account development and technological support of the sales team. This support.
• successfully maintained and increased sales in key international B:B customer accounts across multiple years by matching specific needs to our products and recommending customizations as necessary;
• generated and maintained deep loyalty in top B2B customers through attentive, personalized customer service.Proactively identified areas of operational weakness in our FileMaker Pro database and:
• personally designed and built a solution to manage company-wide customer correspondence, improving customer service by facilitating seamless information sharing between service reps;

Toronto, Canada Area

Position entailed liaising between food donors, fleet drivers, office team and recipient social service agencies as well as collecting and analyzing agency, donor and donation data to ensure the equitable and efficient pick up and distribution of perishable food donations in the Greater Toronto Area.HIGHLIGHTSEnsured smooth donor, driver and agency.

Master Of Information, Information Systems And Design • Knowledge Management And Information Management

Activities and Societies: President, University of Toronto Association for Information Systems Student chapter; Master of Information.

Bachelor Of Arts (B.A.), Anthropology And Religious Studies, First Class Joint Honours