Jessica Fritz Email & Phone Number

Accountable for the safety of 15+ children and conducted crisis management as needed.Ensured proper policy and procedures met state law guidelines. Partnered with guardians by using active listen skills to create individualized service plans required by courts.Advocated for children regarding permanency plan to the organization and courts. Documented all interactions with guardians to certify permanency plan recommendation for children was appropriate.Created individualized affidavits for court review and approval.

Minneapolis, Minnesota, United States

Collaborated with intake manager by assisting with intake interviews and recruitment of new residents.Constructed, organized, and lead lesson plans for 5+ new residents every month.Facilitated weekly case management for residents and assisted residents with creating personal goals for healthy growth.Performed complex and sensitive investigation and determine appropriate resolutions as needed.Demonstrated high level of emotional intelligence by partnering with individuals with diverse backgrounds and experiences.

Minneapolis, Minnesota, United States

Performed scheduling for 50+ clients through multiple web-based platforms.Maintained relationships with clients with proactive communication and resolution management as needed.

Minneapolis, Minnesota, United States

Communicated product pricing, received approved product orders, and managed product fulfillment with tight deadlines.Updated product descriptions and pricing in CRM platform as needed.Prepare reports on accounts, send client invoices, and process invoice payments as received.

Minneapolis, Minnesota, United States

Received 100+ calls and emails from business clients daily and maintained average call time of 5 minutes.Accurately input high volume of payroll for 50+ clients daily and update payroll information in CRM platform as needed.Resolved concerns regarding payroll by providing feasible solutions and implementing solutions as requested.