Jessica Smith Email & Phone Number

Denver, CO, United States

Centennial, CO

Greater Denver Area

Managed resource planning, scheduling and performance management of the Content Associates.Defined communication plans, scope, requirements, deliverables, budgeting of resources and managed recruitment. Created on-going content management policies that supported a unified content structure; including identification and removal of duplicate content.

Phoenix, Arizona / Denver, Colorado

Directed and coordinated the operation of the call center within company guidelines and policies. Responsible for ensuring both the client Key Performance Indicators (KPI's) and company expectations were met. Analyzed profitability of program by developing weekly Profit & Loss statements.Acted as a Change Manager to ensure adherence to new company policies.

Phoenix, Arizona Area

Responsible for analyzing and organizing resource planning, office operations and procedures such as productivity, reporting, preparation of payroll, personnel management, and information management.Performed personnel activities such as recruiting, hiring, performance appraisals and terminations. Developed individual and departmental training plans.

Tempe, Arizona

Performed personnel activities such as recruiting, performance appraisals and terminations. Acted as liaison between business and technical teams. Responsible for gathering internal and external customer requirements and translated those requirements to developers. Responsible for monitoring existing workflow processes, policies and industry trends to.

• Help sales and support specialists resolve customer concerns and help customers with their needs.Manage, motivate and coach team members.Enforce employment guidelines, attendance and administer corrective actions.Hold.
• Sales & Support Lead
• August 2006 – March 2007Help sales and support specialists resolve customer concerns and helping customers with their needs.Help sales and support supervisors and managers with their daily activities.

Provide the best possible customer support, product knowledge and reach a sales goal.

Design all signs and vehicle graphics.Supervise production and store procedures.Manage store and provide customer service.Track, order and manage supplies.

Bachelor Of Arts Degree, Graphic Design

Respiratory Care Therapy/Therapist

High School Diploma, General Studies