Jessica Gonzalez-Lachance, Sphr Email & Phone Number

Los Angeles Metropolitan Area

Greater Los Angeles Area

Sylmar, Ca

Manage projects relating to employee satisfaction and organizational development. Review and propose recommendations based off feedback from the employee satisfaction survey, exit interviews and employee relations matters. Oversee training within the organization to address the legal requirements, needs and wants of our employees.

Sylmar, Ca

Supported 15 Operations and Supply Chain Managers of more than 600 mostly direct labor employees in all areas of HR including organizational change management and initiative rollout. Provided additional support to over 1600 site employees when needed in matrixed structure. Communicated human resources policies, procedures, standards, and government regulations and counseled managers to ensure consistency.• Conducted approximately 2 classes per month, between 10 – 35 employees per session on: change management, talent retention, legal updates and refreshers, and DiSC.• Managed and resolved complex employee relations issues by conducting thorough and objective investigations. Implemented method to track corrective actions and employee ratings, ensuring consistency, monitoring trends, and integrating into review process.• Facilitated restructuring for manufacturing 2nd shift elimination. Prepared and delivered written and oral communications for employees, creating FAQs, working with outplacement vendor, and partnered with legal, ensuring compliance.• Retained talent by proposing severance to employees on 1st shift and offering star performers slots when available, resulting in higher caliber of employees as many employees with low performance ratings opted to take severance package.• Managed project to ensure compliance and awareness with laws surrounding California meal and rest periods. Created team, training all existing and new managers and supervisors of non-exempt employees on managing violations.• Partnered on project to create automation and consistency within US for automatic lunch deductions and rounding rules. Gathered feedback, evaluated cost and impact, presented recommendations to leadership, conducted training, drafted and communicated rules, updated timekeeping policy and implemented updates.

Burbank, Ca

Worked independently to complete and maintain accurate records, manage necessary changes to ensure employees stayed informed and remained in compliance with federal and state laws. Partnered with Recruiting on background checks, rehire eligibility, offer letter and employment agreement generation. Answered questions regarding employee benefits, enrollment, policies, and procedures. Completed employment verifications. Contact person for EDD communications; benefit audits, appeals, communications, and deadlines.• Ran employee referral program, tracking and requesting payouts, monitoring retention, and providing program feedback to leadership. Received positive feedback on referred employees and experienced lower turnover from referrals.• Created and maintained step-by-step guides on HR processes as reference guide and refresher for processes not often utilized, enabling better application of processes.

Van Nuys, Ca

Partnered with team of 3 HR professionals to support over 1000 field employees from 5 sister companies. Trained HR Clerk and HR Assistant. Processed new hires, transfers, rate changes, and reimbursements. Completed employment verifications. Filed workers’ compensation claims. Implemented and reviewed garnishments for accuracy. Reviewed employee complaints.• Worked closely with payroll, ensuring employees were paid accurately in timely manner.• Converted hard files to electronic system, improving productivity.• Underwent HR audit of employee files, with no negative findings.

San Fernando, Ca

-Primarily handled collections of high risk customers. -Worked directly with customers to pay off their debt with payment arrangements and flexibility.-Achieved 90% containment of funds over 60 days past due in company with sales exceeding a million dollars a month.

San Fernando, Ca

Supported a team of 5 accountants with all areas of accounting. Handled coding of shipping charges, relieved inventory and composed professional letters