• Leads the process of transitioning new clients from their existing HCM software to the Paycor product suite by acting as the primary client contact throughout the client implementation process• Maintains accurate project status in Paycor project management software; provide real time updates as needed to project stakeholders; proactively identify and mitigate project risks• Works closely with sales partners and other internal Shared Services teams to ensure client expectations are being met and to ensure accurate database configuration• Transitions clients to ongoing Client Services Support resources upon successful implementation• Manages 40-50 clients concurrently year round• Serves as the Subject Matter Expert on current team for both New Hires and Import Hub functionalities • Serves as Onboarding Ambassador to several new hires to aid in their transition as both a trainer and mentor

• Works directly with the client to help document, advise, create and maintain workflows for call center representatives• Acts as a liaison between clients and company in order to meet specific needs and requests of the client• Responsible for the delivery and accuracy of client analytics

• Worked to develop ticketing system in ConnectWise for Patient Contact Center Support Board to resolve client issues in a timely manner• Constructed workflows around multiple departments to effectively manage resources and prioritize client issues

• Maintained high level customer service while engaging in active listening with callers to ensure a positive call experience • Served as many as 80-100 patients a day with their healthcare needs including thorough documentation in the client’s specific Electronic Health Record• Provide constructive process feedback to management to better client and customer experience

• Improved the operational systems, processes and policies in support of organizations mission• Increased efficiency of incoming shipment processes by developing and implementing new systems and extensive employee training • Ensure all performance issues, and other operational issues within the store, are addressed in an appropriate and timely manner• Created working systems for product placement and organization in onsite back room and offsite stockroom

• Hired and managed Starfish Swim School staff of 15 employees • Evaluated placement and progress of 1,000 children enrolled in swim school each month• Successfully revamped swim school program, creating a new learning curriculum and retrained all instructors to teach the appropriate curriculum• Created bi-annual employee schedules for over 200 classes a week• Turned the swim school into a profitable program at Kids First within the first year of employment• Increased enrollment in Starfish Swim School by approximately 15% through tenure