Brian Smith Email & Phone Number

Celina, Texas, United States

Remote, Tx

-Owns strategy for Executive Relationship Management; defines strategic plans, measures success, and drives retention and engagement strategies for global accounts -Serves as Trusted Advisor to the customer, developing deep insights into their business challenges to successfully identify barriers to renewals and overcome objections in a consultative approach -Monitors, measures, and drives account health, ultimately maintaining 96% retention rates by working with customers to ensure proper leveraging of solutions and engagement of fee-based resources -Develops and leads Executive Business Reviews by aligning customers’ business initiatives to internal strategy and proposing solutions to proactively mitigate churn -Presents roadmap to customers, highlighting market alignment, capital management trends, and strategic business objectives -Onboards and trains new Executive Relationship Managers, ensuring process uniformity for a seamless customer transition Club Winner 2015, 2016, 2017, 2018, 2020 and 2021Inaugural Executive Leadership Program - ERMs - Completed December 2016

Frisco, Tx

-Managed and enhanced global relationships with Decision Makers, increasing book of business by over 104%-Onboarded largest, most strategic clients and maintained average 97% retention rate, amidst 2 acquisitions in 3 years -Developed strategic goals, proposal writing, and deal-closing operations in partnerships with Sales Teams -Achieved exceeding of targeted goals by continuously reaching quota attainments of over 100%

Lewisville, Texas, United States

-Built relationships with hospitals and clinics across the United States, developing relationships through a consultative approach -Recruited healthcare professionals for over 40 accounts, working closely with C-Suite Executives, Administrators, Clinic Owners, and Internal HR Teams for a frictionless onboarding process -Trained and developed new employees in basic company procedures and industry sales tactics

•Perform a cost analysis for merchants of their current processor and determine the actual rates.•Signing up of new merchants with new, used, or refurbished equipment.•Determine and create the best rate plan for merchant.•Reprogram merchant’s terminals if needed.•Follow up with merchants that I have previously met with as needed.•Daily interactions with Presidents and Vice Presidents of Corporations, Administrators, and Owners of businesses.

Leader in the recruiting and placing of physicians in all specialties. • Managed multiple accounts with multiple searches for each account. • Daily interaction with CEO's, CFO’s, CNO’s, Presidents, VP's, and Administrators through face-to-face meetings, phone calls, and/or email.• Managed the complete process of recruiting a physician from qualifying to closing with signed contracts or Letter of Intent.• Managed all Direct Marketing Campaigns for searches under my control from writing of marketing material to targeting prospects.• Consulted with clients previous to beginning of search as well as through the entire process to completion.• Conduct a detailed on-site visit with a comprehensive analysis of hospital, practice, and community, while ensuring the feasibility of searches.• Consulted with Physician and family throughout the entire recruitment process.• Created, managed, and mentored a team of physician recruiters.• Set record for most placements within the first six months as a new recruiter.