Jessica Laughlin Email and Phone Number

-Copyedit and proofread direct mail, digital ads, emails, blogs, and more for spelling, grammatical, typographical spacing, and graphical errors-Ensure all pieces of collateral are written in accordance with AP style or clients' style guides-Suggest edits for readability, conciseness, style, logic, accuracy, and consistency-Collaborate with writers, graphic designers, account managers, and pre-press technicians to ensure quality of work is maintained-Assist copywriters research topics for letters, blogs, and more

-Perform benefits administration, including claims resolution, change reporting, and communicating benefits information to employees-Administer various human resource plans and procedures for all organization personnel -Assist in the development and implementation of personnel policies and procedures-Prepare and maintain the employee handbook and the policies and procedures manual-Conduct recruitment effort — including writing and placing job ads and interviewing — for all exempt, nonexempt, and temporary employees and complete employee onboarding-Maintain compliance with federal, state, and local employment and benefits laws and regulations-Lead Safety Committee and monthly meetings and walkthroughs-Ensure compliance with health and safety regulations and lead OSHA and fire inspections-Review employee safety programs and recommend improvements-Administer HRIS, employee benefits, FMLA, COBRA, Workers' Compensation-Engage employees and build company morale

-Designed and produced custom framing orders-Increased excellent customer service, teamwork skills, and sales experience

-Established and maintained a business working relationship with local newspaper journalists/editors-Interviewed Festival Favorites and wrote press releases and articles to spotlight artists and events-Pursued placement of press releases and articles in local newspapers, magazines, other periodicals, and radio and television spots to obtain publicity for the event-Attended committee meetings to report on matters of public information in periodicals and broadcasting media-Increased public relations skills and polished written and oral communication skills-Received plaque ‘In Appreciation of Your Dedicated Service as Media Relations Manager’ from committee members for 2013-2014 season

-Supported all administrative needs for the entire MCSO jails–counseling program-Assisted counselors with required paperwork and monitored their completion progress with a tracking sheet I created in Excel-Monitored TAP clients’ treatment progress and contacted them as necessary to engage in treatment following incarceration-Created, maintained, reviewed, and closed groups in Penelope online system-Worked with various Excel spreadsheets to report MCSO and TAP Monthly Billing, TAP Stats, Progress Note Tracking, and TAP Case Management-Provided telephonic customer service to clients on a multi-line phone system and assisted in training new employees-Ordered and maintained office supplies-Created certificates, business cards, curriculum binders, and jails backpacks for counselors-Maintained open and professional communication with probation officers, counselors, MCSO employees, CPS workers, clients, and coworkers-Acquired unique set of skills — including patience, understanding, compassion, and detachment — required to work with at-risk clients-Advanced skills in time management, task prioritization, leadership, and interpersonal communication

-Acted as Chair, Communications Manager, Secretary, and Event Coordinator for employee Wellness Committee-Researched and established company-wide program and wrote mission, vision, and values -Coordinated meetings and events and recorded and distributed committee meeting minutes-Created emails, invites, and flyers to promote events and important program information-Sharpened leadership, personal initiative, and teamwork skills

-Recruit for open positions, review resumes, schedule interviews, assist with interviewing, and run employee orientations-Sign up employees for Health, Dental, and Life insurances and file Workers Comp. insurance-Fingerprint employees, file background checks, and monitor supervision and training hours-Perform HR database updates and applicant flow tracking and process payroll-Gained knowledge of HR systems, varying leadership styles, and identifying potential employees

-Created custom framing orders and drove high sales for the company-Supervised front-end sales and customer experiences-Increased excellent customer service and teamwork skills and sales experience

-Provided telephonic customer service to students and assisted colleagues with office projects-Assisted in training new employees-Acquired customer service skills and sharpened problem-solving skills