Jéssica Lerin Email & Phone Number

São Paulo, Brasil

Adyen is the financial technology platform of choice for leading companies. By providing end-to-end payments capabilities, data-driven insights, and financial products in a single global solution, Adyen helps businesses achieve their ambitions faster. As an Account Manager at Adyen my goal is: Proactively build relationships that are founded on trust.

• Career break to travel and improve language skills;
• Volunteer english teacher at Samaritan Education Center – Dar es Salaam,Tanzânia.

• Responsible for customer engagement strategy and life cycle management to increse spending and reduce churn;
• Responsible for creating product communication strategies and commercials campaigns with Marketing, CRM, Data and Technology teams;
• Partnership Management with PayPal (Brazil and Global);
• Management of PayPal customers portfolio and growth KPIs for the customer base.

São Paulo

• Training Program to develop Digital Transformation Leadership; agents in the process of changing the Bank's work model;
• Discovery of main pain points and opportunities over the vehicle financing process for companies, focusing on efficiency increase and customer experience.

• Leadership of a team, being responsible for people management and team results;
• Management of commercial service for online accounts - field sales accounts, in several solutions of the group (MundiPagg, Stone and Pagar.me);
• Responsible for increasing portfolio revenue and recipe, through upsell and cross sell, customer retention and performance improvement solutions;
• Establish contact with the main decision makers of each company to understand the needs and new business opportunities.

• Prospecting and activating new customers;
• Commercial portfolio service with medium-income customers, with focus on increasing profitability through the implementation of new products and decreasing churn;
• Monitoring customer performance and responsible for executive presentations to discuss payments strategies;

Porto Alegre

• Development of commercial strategies for attracting students;
• Organization and planning of classroom courses and virtual environment;

Pós-Graduação, Business And People Management – Cbpm

Bacharel, Nutrição