Jéssica Lerin Email & Phone Number

São Paulo, Brasil

Adyen is the financial technology platform of choice for leading companies. By providing end-to-end payments capabilities, data-driven insights, and financial products in a single global solution, Adyen helps businesses achieve their ambitions faster. As an Account Manager at Adyen my goal is: Proactively build relationships that are founded on trust; being the main point of contact for Adyen merchants;Identify beneficial (commercial) opportunities with the merchant, driving commercial growth and giving advice on Adyen’s products and services as well as the international payments landscape;Work closely with the other Adyen offices around the globe on all levels and in all departments. Work with technical, legal, financial and sales teams to develop and understand the relevance of new features for merchants based on merchant needs;Collaborate with Adyen employees and resources on internal and customer facing projects.

• Career break to travel and improve language skills;• Volunteer english teacher at Samaritan Education Center – Dar es Salaam,Tanzânia.

• Responsible for customer engagement strategy and life cycle management to increse spending and reduce churn;• Responsible for creating product communication strategies and commercials campaigns with Marketing, CRM, Data and Technology teams;• Partnership Management with PayPal (Brazil and Global);• Management of PayPal customers portfolio and growth KPIs for the customer base.

São Paulo

• Training Program to develop Digital Transformation Leadership; agents in the process of changing the Bank's work model ;• Discovery of main pain points and opportunities over the vehicle financing process for companies, focusing on efficiency increase and customer experience.

•Leadership of a team, being responsible for people management and team results;•Management of commercial service for online accounts - field sales accounts, in several solutions of the group (MundiPagg, Stone and Pagar.me);•Responsible for increasing portfolio revenue and recipe, through upsell and cross sell, customer retention and performance improvement solutions;•Establish contact with the main decision makers of each company to understand the needs and new business opportunities.

•Prospecting and activating new customers;•Commercial portfolio service with medium-income customers, with focus on increasing profitability through the implementation of new products and decreasing churn;•Monitoring customer performance and responsible for executive presentations to discuss payments strategies;

Porto Alegre

•Development of commercial strategies for attracting students;•Organization and planning of classroom courses and virtual environment;

Pós-Graduação, Business And People Management – Cbpm

Bacharel, Nutrição