Jessica Gill Email & Phone Number

Surrey, British Columbia, Canada

Housing worker at a transitional youth house for youth aged 19-24 who are at risk of homelessness. This role involves providing one-on-one support, life skills, individualized goal plans, transition planning, and group activities such as meetings and unit checks. In order to provide support and education on life skills, workshops are developed surrounding areas of budgeting, healthy relationships, mental health, employment (i.e., resume building), and self-care. One-on-one support is provided through individual meetings and staff outreach.This role involves developing strong relationships with youth as well as liaising with professionals such as social workers, school personnel, and community staff.

New Westminster, British Columbia, Canada

Working with disadvantaged women and children struggling with barriers. Providing individuals with free clothing and household goods, a place to shower and do laundry, small snacks/meals, and access to computers, phones and wifi, as well as references to other community services. As well, working with individuals within the community who need someone to talk to.

Surrey, British Columbia, Canada

Participated in the cleaning and sanitization of the gym. Primary duties included vacuuming the main climbing gym mats, as well as the workout space and front entrance area. Cleaned and sanitized benches and countertops. Performed closing duties that included closing down computers, turning off lights, locking gym doors and locking main gate. Demonstrated accountability and independence working alone at night.

Surrey, British Columbia, Canada

Volunteered for the Racing Readers program, which involved working with children in grades 2-5 once a week after school to help engage them in and develop their skills in reading and writing.Increased literacy skills in students grades two to five by facilitating a variety of reading and writing activities. Collaborated with a team of 10 volunteers to create a structured and inclusive learning environment that addressed the needs of a diverse group of students. Adapted activities and conflict responses to fit the needs of individual students to improve and ensure engagement and interest in literacy tasks. Demonstrated positivity and patience towards students to aid in building confidence and self-esteem for future academic success.

Langley, British Columbia, Canada

Served as a product expert for outdoor gear and equipment, assisting shoppers with inquiries or concerns and informing them about product information. Provided exceptional customer service skills through accurate transactions, product knowledge, and successful conflict resolution, contributing to a positive shopping experience. Presented the ability to effectively work in a team while participating in daily merchandising projects, inventory management, and creating an engaging environment for customers. Adapted to out-of-stock situations, high-level conflict, and last-minute changes in a fast-paced environment, promoting problem-solving and flexibility within the store.Part of the Cultural Ambassador team. The team represented and promoted cultural values, traditions, and expressions to the diverse audience of both staff and customers through educational engagement and social media platforms. This included a wide range of engagements, such as sensitivity training, public information boards, and even education directly from staff. The team worked to develop and maintain partnerships throughout the business and in partnership with other institutions and community organizations to enhance cultural awareness and appreciation. We advocated for expression of traditions and language within the workplace, and offered linguistic support and even translation services for documents, events, and meetings.

South Surrey, British Columbia, Canada

Coordinated a highly efficient food service environment by maintaining accurate in-person and online orders for food and drink in a fast-paced environment. Exceeded customer expectations by fulfilling unique needs relating to allergies or personal and cultural dietary needs, creating a reputation for being personable and accommodating. Performed effectively in a team and demonstrated leadership through order coordination and delegating tasks to colleagues while ensuring personal work tasks were completed. Demonstrated and established stronger patience skills through task handling which aided in quick thinking and logical decision making.

Surrey, British Columbia, Canada

Acted as hostess, server, busser, and banquet attendant.Provided an excellent dining experience by providing efficient and accurate service, maintaining cleanliness, responding to inquiries, and promptly addressing customer service issues. Used strong verbal communication skills to engage in effective group collaboration and customer interactions by building rapport, addressing concerns, and resolving conflicts. Utilized time management skills and demonstrated effective allocation of time by distinguishing between high and low priority activities. Demonstrated strong multitasking skills by attending to multiple concurrent tasks while still exceeding performance expectations across all roles.

Joint Degree In Psychology And Criminology, Arts And Social Sciences

Activities and Societies: Volunteer -- SFU Surrey - TD Community Engagement

Graduate Diploma, Psychology

Graduate Diploma in Psychosocial Rehabilitation (PSR). Advancing current skills while developing and learning new specialized knowledge.