Jessica Jennings Email & Phone Number

Austin, Tx, Us

Austin, Texas, United States

Austin, Texas Area

Applied adult learning theory/design to deliver effective training programs Offered in-person, instructor-led, eLearning, virtual, workshop, and video learning classes. Collected and analyzed data to gauge training effectiveness and identify key training needs. • Supervised four-member team of trainers, technical writers, and learning specialists; created and oversaw training programs and written resource development comprising multiple manuals and databases containing 25+ audited state compliant policies and procedures for 150+ adjusters across 5 regions.• Utilized ADDIE course design model to expand programs and generate 130+ Workday LMS learning opportunities.• Created and facilitated 30+ classes in personal career and leadership growth annually on Critical Thinking, Managing Difficult Conversations, Time Management, Leading Great Teams, Accountability, Customer Service, etc.• Mentored instructors to strengthen onboarding programs; designed and launched on-the-job training classes for new and current employees that produced 24 new adjuster trainees skilled at complex and compliant claim practices. • Devised and executed branded customer advocacy program; promoted exceptional and compassionate customer service; encouraged cross-departmental collaborations to improve customer satisfaction by 8%.

Austin, Texas

Collaborated with leaders to create presentations and other customer-facing marketing materials for key account representatives to present at policy renewal and satisfaction visits for top policyholders. • Orchestrated two roundtable outreach and retention events with 12+ attendees each; strengthened customer retention and education efforts for key customers. • Supported two Account Services Representatives on top 25% key customer renewal visits; ensured 96% rate of renewal YOY.

Austin, Texas Area

• Project Assistant to the Senior Analyst on the Delphi Project• Project managed testing and recorded results during the development of the TMLT Delphi database tool. Coordinated six departments worth of testing and testers using SharePoint to record and report results

Cupertino, Ca

• • Oversaw communications and marketing of international developer relations program; managed scripting for 3 overseas and 1 domestic service call centers; developed and distributed training program CD to 6000+ developers in the U.S. and abroad.• Managed delivery of program marketing materials; localized regional developer relations web pages to five languages by managing multiple translation vendors. • Provided event-based marketing, planning, and specific event logistics for 1,300+ domestic and international developers and students at annual Worldwide Developer Conference for 3 consecutive years.

Cupertino, Ca

• Contracted with Apple Computer, Inc. to develop and deliver training and documentation to 200+/- internal quality test engineers and managers in Cupertino and overseas in Cork, Ireland

Liberal Arts, English Language And Literature, General, Minor In Communications

Activities and Societies: Captain and Founding Member of the Univ. of Texas Speech and Individual Events Team; Fifth Place National.

Photovoltaic Systems, "Women In Solar" Class

Activities and Societies: Part of the Solar Advocates of Austin Group

Project Management Certificate Program Classes