Provided bespoke lesson instruction and tailored barn management across 6 equestrian businesses to allow prioritization of organizational goals by business founders.Managed all aspects of equestrian care, guaranteeing their health and well -being to minimize additional veterinary costs.Created dynamic administrative tools to ensure execution of daily and weekly tasks by all staff members.Managed Weebly, Wix and WordPress websites as well as social media and MailChimp to improve brand awareness and generate business leads.Leveraged over 20 years of industry experience, providing support to property owners to maximize client retention.Monitored stock levels for feed and supplies, placing replenishment orders via phone and online ordering services.

Modified customer account data with meticulous attention to detail, ensuring accuracy and reliability.Utilized WebOffice for website maintenance, optimizing online operations and enhancing user experience.Worked across departments such as Finance, Marketing and External Sales teams to troubleshoot and resolve challenges efficiently.Maintained a quality assurance score of 80%, demonstrating a natural aptitude for connecting with a diverse customer base.Secured BizRate Circle of Excellence Platinum award by maintaining a 100% customer satisfaction score.

Designed and managed lesson and summer camp schedules, ensuring optimal utilization of resources and organized operations.Delivered exceptional equestrian instruction to students aged 8-adult, tailoring lesson plans to achieve learning goals and guarantee continued enrollment each semester.Advised executive level management on best practices for inclusivity, particularly in catering to service users with disabilities, contributing to a more diverse and accommodating environment.Led comprehensive training to onboard new volunteers and staff members, delivering educational presentations to enhance team effectiveness and knowledge.

Delivered therapeutic riding services to a broad and diverse clientele, adapting approaches to meet individual needs effectively.Collated and analyzed personnel data using Excel to provide insight to Executive Board, facilitating decision-making and operational improvements.Supervised a workforce of 50 volunteers, coordinating schedules to ensure seamless integration into program projects and initiatives.Created and published content across Facebook and Instagram to increase brand awareness, generating opportunities for new fundraising partnerships.Established and maintained productive partnerships with Wittenberg University, 4-H and local businesses to actively recruit volunteers, expanding the support network and resources available.

Negotiated immediate cost savings as well as securing long-term call-off pricing to prevent projects from exceeding strict budgets.Ensured prompt delivery of construction materials to site by placing purchase orders through ERP software.Proactively resolved issues and disputes, employing effective problem-solving techniques to ensure seamless operations and client satisfaction.

Updating pricing information monthly and quarterly.Maintaining product, supplier and branch information.Liaising with Procurement department.Logging information and updating databases.Providing technical support for branches and suppliers.Being familiar with a vast range of specialist products.

Events coverageWriting fashion and lifestyle articles for a digital platformConducting and transcribing interviewsWorking in a close editorial teamUsing SEO techniques to drive traffic to the OFW blog

Writing daily news stories and uploading to websiteSourcing information for storiesInterviewingWriting print featuresAttending events and providing written coverage and imagesProof reading

Collaborating with the Art Director and Photographer to produce professional imagesWriting articles on a range of topics in a variety of lengthsAssessing needs and tackling concerns of other team membersIn-depth research and trend forecasting

Writing trend based features for regional print magazineAssisting the photographer on shootsSourcing images and informationInterviewing Editorial assistance