Jessica Morris Email & Phone Number

Salt Lake City, Ut, Us

● Led multiple implementation projects simultaneously through various phases to ensure timely and successful launches.● Built strong relationships with dealership stakeholders, effectively communicating process changes and utilization goals.● Partnered closely with GM leaders to ensure the successful launch of digital retail platforms.● Assessed risks and adjusted project plans with minimal impact on go-live timelines.● Coordinated implementation efforts with internal and external teams.● Managed dealer expectations and monitored the completion of critical sign-offs from key client stakeholders.● Maintained continuous communication with dealership stakeholders and internal teams throughout the implementation process.● Served as a Subject Matter Expert (SME) for CarBravo Fixed Operations.● Attended regular learning and development product meetings.● Collaborated with Support teams on outstanding issues.● Trained internal team members and dealer partners.● Compiled documentation on processes and procedures for internal teams. Conducted weekly team meetings to provide product updates.

● Managed the onboarding process for multiple dealers using internal company tracking tools.● Ensured the delivery of quality dealer onboarding efficiently across multiple dealerships concurrently.● Collaborated with the Implementation Manager to assist in the completion of dealer onboarding.● Documented and tracked activity in the internal program management tool.● Proactively anticipated dealer partners’ needs, challenges, and expectations, seeking opportunities for process improvements.● Addressed routine customer questions related to product usage and support issues.● Developed and enhanced technical expertise with Tekion’s software and hardware solutions.

Draper, Utah, United States

• Managed dealership relationships during training and post-support phases to ensure client satisfaction and maximize utilization of analytics solutions.• Applied industry expertise in workflows, KPIs, reporting, and dealer terminology to uncover actionable insights for improving internal products.• Evaluated and integrated diverse internal and external datasets to derive strategic insights crucial for informed decision-making.• Upheld data integrity and accuracy as the primary custodian of analytics reporting.• Utilized advanced analytics to track performance trends and identify critical success factors, contributing to strategic decision-making.• Conducted training sessions for dealership staff on leveraging data insights for optimizing revenue, gross, and expense management.• Developed and delivered internal training programs, contributing to the creation of course content to enhance team skills and knowledge.

• Implemented and installed dealership software solutions onsite and remotely, ensuring seamless integration and functionality.• Provided comprehensive training to dealership personnel on software usage, optimizing their operational efficiency.• Offered post-installation technical support and troubleshooting services to resolve issues promptly and minimize downtime.• Conducted additional online training sessions for dealership team members to deepen their understanding and utilization of the CRM system.• Collaborated closely with dealership staff and management to tailor software configurations to meet specific business needs and maximize ROI.

South Jordan, Ut

● Effectively handled phone calls and emails from customers by answering inquiries and asking probing questions for clarification.● Researched issues, located appropriate solutions, and provided information to resolve product issues.● Shared information with team members on problem-solving strategies.● Posted relevant information in the knowledge database.● Maintained constructive relationships with customers.● Reported recurrent issues or inquiries to the manager.

South Jordan, Utah

Customer Service Representative * Receive inbound product related calls.* Provide customer support related to products and services.* Receive and place customer orders.* Create and process return authorization(s).Outbound Customer Service Representative * Place outbound sales calls.* Provide customer support related to products and services.* Receive and place customer orders.* Create and process return authorization(s).

* Handle all equipment concerns as they come in.* Contact customers to discuss equipment issue and trouble shoot if necessary.* Coordinate equipment repair process.* Process information in Everest and update notes in Oracle throughout the concern process.* Notify office that unit has been repaired and make arrangements to bring back loaner units.* Inventory transfer & stage equipment for shipment when the repair has been completed.* Provide training and technical support to team members.* Answer Allegiance questions when needed.* Phone support as necessary.* Ensure equipment concern policy and procedures are being followed.* Leadership team member

Greater Salt Lake City Area

* Coordinate installed sales projects.* Communicate installation activities with customers and internal departments.* Update and maintain internal computer programs.* Provide training and support to all team members.* Ensure Installation policy and procedures are being followed.

Paralegal

Education record