Jessica Morris Email & Phone Number

Salt Lake City, UT, US

• Led multiple implementation projects simultaneously through various phases to ensure timely and successful launches.
• Built strong relationships with dealership stakeholders, effectively communicating process changes and utilization goals.
• Partnered closely with GM leaders to ensure the successful launch of digital retail platforms.
• Assessed risks and adjusted project plans with minimal impact on go-live timelines.
• Coordinated implementation efforts with internal and external teams.
• Managed dealer expectations and monitored the completion of critical sign-offs from key client stakeholders.

• Managed the onboarding process for multiple dealers using internal company tracking tools.
• Ensured the delivery of quality dealer onboarding efficiently across multiple dealerships concurrently.
• Collaborated with the Implementation Manager to assist in the completion of dealer onboarding.
• Documented and tracked activity in the internal program management tool.
• Proactively anticipated dealer partners’ needs, challenges, and expectations, seeking opportunities for process improvements.
• Addressed routine customer questions related to product usage and support issues.

Draper, Utah, United States

• Managed dealership relationships during training and post-support phases to ensure client satisfaction and maximize utilization of analytics solutions.
• Applied industry expertise in workflows, KPIs, reporting, and dealer terminology to uncover actionable insights for improving internal products.
• Evaluated and integrated diverse internal and external datasets to derive strategic insights crucial for informed decision-making.
• Upheld data integrity and accuracy as the primary custodian of analytics reporting.
• Utilized advanced analytics to track performance trends and identify critical success factors, contributing to strategic decision-making.
• Conducted training sessions for dealership staff on leveraging data insights for optimizing revenue, gross, and expense management.

• Implemented and installed dealership software solutions onsite and remotely, ensuring seamless integration and functionality.
• Provided comprehensive training to dealership personnel on software usage, optimizing their operational efficiency.
• Offered post-installation technical support and troubleshooting services to resolve issues promptly and minimize downtime.
• Conducted additional online training sessions for dealership team members to deepen their understanding and utilization of the CRM system.
• Collaborated closely with dealership staff and management to tailor software configurations to meet specific business needs and maximize ROI.

South Jordan, UT

• Effectively handled phone calls and emails from customers by answering inquiries and asking probing questions for clarification.
• Researched issues, located appropriate solutions, and provided information to resolve product issues.
• Shared information with team members on problem-solving strategies.
• Posted relevant information in the knowledge database.
• Maintained constructive relationships with customers.
• Reported recurrent issues or inquiries to the manager.

South Jordan, Utah

Customer Service Representative * Receive inbound product related calls.* Provide customer support related to products and services.* Receive and place customer orders.* Create and process return authorization(s).Outbound Customer Service Representative * Place outbound sales calls.* Provide customer support related to products and services.* Receive and.

* Handle all equipment concerns as they come in.* Contact customers to discuss equipment issue and trouble shoot if necessary.* Coordinate equipment repair process.* Process information in Everest and update notes in Oracle throughout the concern process.* Notify office that unit has been repaired and make arrangements to bring back loaner units.*.

Greater Salt Lake City Area

* Coordinate installed sales projects.* Communicate installation activities with customers and internal departments.* Update and maintain internal computer programs.* Provide training and support to all team members.* Ensure Installation policy and procedures are being followed.

Paralegal

Education record