• Managed matrixed team of six department leads and one business intelligence direct report by influencing key stakeholders to align intent, resources, and prioritization, driving consent across teams and departments.• Led a strategic pivot from a customer support-oriented approach to a product-led strategy, focusing on customer satisfaction and scalable growth.• Designed and integrated AI-driven capabilities (for example, AI-authored cover letters based on job description and resume), significantly enhancing product functionality and user experience.• Directed API integrations with customer CRMs (Customer Relationship Management) and internal cross department software (SFDC, HubSpot, Intercom, QuickBooks), ensuring data flow across platforms.• Prioritized and balanced development initiatives to ensure alignment with strategic objectives, including achieving our new B2C product adoption and our international temp workforce profit goals. • Developed and implemented KPIs (Key Performance Indicators) to effectively measure product & project success, in one case identifying a 35% gap in interview rate targets due to mishandled notifications.• Defined framework for severity events, gained executive level buy-in, and published SLA (Service Level Agreement) commitments, with an immediate roll out to thousands of customers.• Navigated industry uncertainties during the COVID era by maintaining product agility and swiftly adapting to evolving market needs (e.g., showcasing remote/hybrid work locations and launching a transactional model in our marketplace.) • Transitioned the development team to Agile methodology, promoting iterative and scalable development practices to increase efficiency and adaptability.• Led user feedback sessions, A/B experimentation, and usability testing in partnership with the design team to drive comprehensive product redesign.

• Defined and guided the product strategy and roadmap through collaboration with leadership, designers, developers and sales in an Agile team.• Translated complex concepts into simple and clear written product requirements with great attention to details and interdependencies.• Benchmarked competitor products and extracted trends from primary research to enable fact-based decision-making. • Conducted usability testing for new product designs, analyzed feedback, and worked directly with UI/UX designers to address areas of improvement.• Served as the voice of the customer and anticipated customer needs ahead of demand.• Launched the go-to-market for new B2C product and exceeded quarterly adoption goals. Developed sales enablement content.• Successfully partnered with teams within and outside of department to ensure that the story, message and overall deliverables were in alignment with the company’s goals.

• Incorporated as TechSys Consulting in 2008 to support former customers. Maintain full-time contract with Cypress since inception.• Capture and share with Cypress Engineering and Management best practices in product ownership and platform knowledge. Recognized as product domain resident expert.• Research industry trends and execute business plans to stay aligned with market needs.• Responsible to senior management for all project schedules, milestones, budgets, resources and risk assessment as related to product development.• Define scope of new projects, develop charters, and use an iterative approach to deliverables and team workflow. • Work concurrently with multiple stakeholders to understand customer needs and align those objectives with overall business goals. • Develop and maintain dashboard to track progress metrics and report to senior management.• Balance cross-functional, strategic projects while sustaining on-going needs of a 24/7 live environment.• Utilize data visualization platforms to analyze large datasets and present the results in a way that tells the story. • Create and implement new product release system to optimize business processes. • Oversee hardware, software, and application support needs for customers.• Promote continuous improvement processes through review and lessons learned.• Author workflow and process documentation (i.e. BKM’s, SOP’s, etc). • Reduce department expenses by $27k annually and $670k one-time savings.

• Spearheaded new product development, interfacing with international R&D group, performing on-site beta-testing and securing final product validations.• Performed on-site demonstrations and provided ongoing customer support to win customer trust and business.• Coordinate with customers for live product rollouts in 24/7 environment.• Supervised team providing 24/7 shift support for all software and application needs.• Developed and delivered presentations to senior executives that secured multimillion dollar purchasing commitments.• Maintained customer satisfaction through exceeding performance goals and minimizing customer-perceived risks. • Generated specifications for next-generation software based on customer requirements.

• Managed Business Objects Development Group to become company’s preferred reporting module, serving Energy Industry Fortune 500 companies.• Developed project roadmaps, including defining feature acceptance criteria and project milestones.• Directed on-site implementation of SaaS enterprise products and training classes. • Gathered disparate customer requests and reduced into deliverable product requirements. • Implemented software roll-outs and coordinated with customers to minimize disruption. • Supervised technical staff and facilitated sharing of information across all disciplines and teams.